Past Webinars Showing in Table

  • Resolved bangsmccoy

    (@bangsmccoy)


    6 years, 4 months ago

    When using the shortcode to display a table of upcoming webinars on my site, it is showing webinars that have occurred in the past.

    These past webinars aren’t part of a recurring series or anything like that, so it seems as though they shouldn’t be showing up in a table of “upcoming” webinars.

    Could this please be resolved on the free version of the plugin?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Hi @bangsmccoy,

    Can you please provide the diagnostic info which is asked for in the support tab.

    Can you also show a screenshot from the GoToWebinar website showing a listing of your webinars and also a screenshot of your webinars listing created by the plugin which shows that old webinars are displaying. Thanks,

    Thread Starter bangsmccoy

    (@bangsmccoy)

    Here’s the diagnostic info:

    PHP Version: 5.6.30
    Wordpress Version: 4.9.8
    Plugin Version: 13.1
    Current Theme: Astra
    Application Used: Own Application
    Active Plugins:
    Astra Pro
    Cognito Forms
    Contact Form 7
    Elementor
    Google Analytics Dashboard for WP (GADWP)
    LearnDash – Exporter
    Header Footer Elementor
    Hide Featured Image
    LearnDash Course Grid
    LearnDash MemberPress
    LearnDash ProPanel
    Login or Logout Menu Item
    MemberPress Importer
    MemberPress Basic
    Redirection
    LearnDash LMS
    Uncanny LearnDash Toolkit
    WP File Manager
    WP GoToWebinar
    Nested Pages

    I sent you a screenshot of the issue on my site via email earlier.

    Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Hi @bangsmccoy,

    This webinar is on the same day as today right? Because the plugin caches webinars it means webinars on the same day will show. You can manually clear the cache and this may fix this, but this needs to be done manually each day – note the clear cache button only works once per a day.

    I suspect if you created a webinar 5 days ago let’s say, this wouldn’t show up…

    We used to provide an option to disable the caching but we ran into issues with GoToWebinar API limits and people were having all sorts of worse issues, so we had to make the decision to cache webinars to maintain connections and improve performance.

    It may be possible with the newer version I eluded to over email which is currently available on the pro version, may solve this issue because we may process the data after it has been cached – but I can’t remember this for sure as I did it a couple of weeks ago.

    Thanks,

    Thread Starter bangsmccoy

    (@bangsmccoy)

    Thanks, yes, I did clear the cache a few hours after the webinar had ended, but it still showed up.

    I see this morning that webinar is now gone, so looks like manually clearing the cache won’t fix it, but that it will fix itself overnight, so that’s good.

    Thread Starter bangsmccoy

    (@bangsmccoy)

    I’m going to mark this as resolved.

Viewing 5 replies - 1 through 5 (of 5 total)
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