Pasword Reset always returns Password reset email failed to send.

  • Resolved khanhvo

    (@khanhvo)


    2 years, 5 months ago

    Hi there,

    I found that Password Reset always returns “Password reset email failed to send.” when user tries to submit a correct username/user email. Can you please review this issue? I have tried to use default WP 2022 theme and deactivated all plugins except yours.

    FYI, I found function “redirect_lost_password()” (from wp-content/plugins/uncanny-learndash-toolkit/src/classes/frontend-login-plus.php) returns “succes: false” when user submits a valid user_login. This causes the issue.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Uncanny Owl

    (@uncannyowl)

    Hi @khanhvo , sorry to hear about the issue.

    Our development team tried to reproduce the situation you experienced but couldn’t. We assume other emails are being sent by WordPress.

    We did wonder if you can confirm the page URL, including querystring, for after you submit valid login credentials. You don’t have to sent the full URL including the domain, just whatever follows /login/. If that’s what was provided above, maybe you can confirm the URL before submitting the login form.

    Thread Starter khanhvo

    (@khanhvo)

    Hi @uncannyowl, thanks for your response.

    The URL before submit the username/user email is /login/?action=lostpassword
    The URL after submit valid username/user email is /login/?action=forgot&success=false

    If you need futher info, please let me know.

    Plugin Author Uncanny Owl

    (@uncannyowl)

    Sorry @khanhvo , our team unfortunately can’t find or reproduce an issue on our side. If there’s any chance you could set up a test environment for us, maybe you could send details on our website or to [email protected]?

    Our team has an idea about changing the logic slightly in a way that we think might help in your environment, but we have no way to test it since we can’t replicate it. Since it would be code we would only want to test on your site for now, it would be something we would prefer to provide via our Help Desk.

    Thread Starter khanhvo

    (@khanhvo)

    I sent an email with our environment details as well as an WP admin account to that email address ([email protected]).
    Please check it out.

    Thread Starter khanhvo

    (@khanhvo)

    I found that this happens when you install plugin “hCaptcha for WordPress” and enable the option “Enable hCaptcha on Lost Password Form”.
    Can you please review?

    Plugin Author Uncanny Owl

    (@uncannyowl)

    As an update here for other users, the original issue was determined to be a problem with the mail configuration. With that resolved, a conflict with the hCaptcha plugin was identified, but an integration here would have to come on the hCaptcha side and isn’t currently available. We’ll close this ticket for now as a feature request for an hCaptcha plugin integration.

Viewing 6 replies - 1 through 6 (of 6 total)
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