Paypal standard gateway problems?

  • Resolved formalitysystem

    (@formalitysystem)


    5 years, 2 months ago

    Hello guys,

    I don′t know if Iam missing something.

    I just configured paypal as a gateway for doing some testings. Follow the payment gateway set up in settings. Once done I created a form. Pasted that form as a shortcode on a page. All good until this point.

    Problem comes when I want to do a test with Paypal. Enter all necessary data, press donate and Paypal screen comes up for me to login. BUT when I try to login it just don′t works at all. I have 3 Paypal accounts, and none of them could be logged in.

    Tried on incognito browser. Did the same proccess and then the real problem comes up. Paypal opens but this time displays: “We can’t complete this donation. The receiver doesn’t have a valid PayPal account.” I don′t think that′s quite true, as I tried with the other 2 emails setted up for my other 2 Paypal accounts, and still this message appears.

    Again, maybe I′m doing something wrong. But I would really appreciate any hint with this.

    Thanks in advance.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there,

    This error is related to the PayPal account that’s connected in the backend of your Give settings.

    The account that you set up needs to be one of the free business accounts with PayPal. Once that’s set up you’ll place the newly created account’s email in the Give settings.

    Here is the link to sign up for that account with PayPal:
    https://www.paypal.com/us/webapps/mpp/referral/paypal-business-account

    Here is the link to our documentation for setting up Give with the free PayPal gateway:
    https://givewp.com/documentation/core/payment-gateways/paypal-standard/

    It’s good that you’re using an incognito window to test donations as this signs you out of the backend of your site and prevents any persistent sessions.

    In addition, you’ll also want to make sure Give isn’t in Test mode when processing a donation to a live account. Here is the documentation on this as well:
    https://givewp.com/documentation/core/test-mode/

    If you have followed all the steps above and you’re still having issues, feel free to reach out again.

    Hi there,

    I’m going to mark this ticket as resolved, but if there is anything else you need don’t hesitate to reach out.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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