Paused sending

  • Resolved 1colin1

    (@1colin1)


    3 years, 1 month ago

    I have a blog with 76 subscribers – all of which I know personally. I send one blog a month out and up to now have had 100% 76/76 sent.
    However, my last blog did not send and an error message said my account is paused due to over 5% of email addresses bouncing back? This can not be correct.
    It also says I have to contact support to resolve the issue but as I use the free option this is the only way I can find to contact any support – please can anyone help?

    I just noticed this message-

    “Sending has been paused due to a technical issue with MailPoet: MailPoet Sending Service has been temporarily suspended for your site due to degraded email deliverability. Please contact our support team to resolve the issue.”

    I presume this will means it is an issue with mail poet, not my subscribers’ email addresses? Is there any news on when this will be rectified, and when it is will my blog be sent automatically or will I have to do it again?

    Many thanks for any help with this – Colin

    https://www.airbnbtravellers.com

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Gui A. a11n

    (@guicmazeredo)

    Hi there,

    Thanks for reaching out!

    This is not an issue with MailPoet. Please contact us via https://www.mailpoet.com/support/premium/ and include a link to this thread. We’ll be able to provide you with more information there.

    Note that you can use this form even if you’re not a Premium user. Your request will be triaged accordingly when received.

    Cheers!

Viewing 1 replies (of 1 total)
  • The topic ‘Paused sending’ is closed to new replies.

Tags