Pay for Order page: enable to edit order address

  • Resolved asunaro

    (@asunaro)


    4 years, 1 month ago

    There is only guest order submission in my store and all works perfect, but sometimes some parcels couldn’t be delivered and returning back. The reasons are different, but mostly it is incorrect address. I want to re-send parcels, but it demands to pay for delivery again. When I change order status to “Pending” and add “Delivery” option to order items, change ordered items prices to “0”, it makes Pay-for-order page with items list (with 0 price) and delivery position for checkout. Then I can send order note to customer with a link for his Pay-for-order page, but he can only pay for delivery and can’t check or change his address.
    Is there any way to update order details by customer at this page?

Viewing 6 replies - 1 through 6 (of 6 total)
  • mother.of.code

    (@imazed)

    The Mother of Code

    I want to re-send parcels, but it demands to pay for delivery again.

    It sounds like you are using a shipping plugin to create labels, is that correct? I’d love to see which one. Can you please copy and paste the system report for this site? You can find it under WP Admin > WooCommerce > Status > Get system report > Copy for support.

    Thanks!

    Thread Starter asunaro

    (@asunaro)

    Yes, I bought this plugin https://woocommerce.com/products/russian-post-and-ems-pro-for-woocommerce/ and developer sent me new pre-release version with extended carrier payment options (payment by stamps)
    And that’s why this is so important to update order address fields

    • This reply was modified 4 years, 1 month ago by asunaro.
    mother.of.code

    (@imazed)

    The Mother of Code

    Ah! In that case, it’s best to get in touch with the developer directly. They’ll be able to provide you with the insight needed to resolve this issue. You can open a ticket with them via https://woocommerce.com/my-account/create-a-ticket/

    Thank you!

    Thread Starter asunaro

    (@asunaro)

    Thank you, I logged in my account and found that I can ask for help with plugins, pre-sale questions, but not woocommerce. But I don’t need help with plugin, it is woocommerce functionality based on order status and the page generated by woocommerce plugin, it doesn’t matter what type of delivery I use. For example, if I will carry parcel by myself, but can’t find address, I want to use the same functionality to ask customer for checking address and pay for delivery.

    Thread Starter asunaro

    (@asunaro)

    If someone looking for the same solution, this instruction may help.

    mother.of.code

    (@imazed)

    The Mother of Code

    Thank you! I’ll set this ticket to ‘resolved’, then. If you need further help with anything, do let us know.

Viewing 6 replies - 1 through 6 (of 6 total)
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