Payament option is not working

Hey @riya0011,

It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce > Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

It’s also helpful if you share a link to a product to replicate what’s happening. If this started after you made any plugin/theme updates you can share that too.

Thanks!

Hello,`
### WordPress Environment ###

WordPress address (URL): https://brothersdesserts.com
Site address (URL): https://brothersdesserts.com
WC Version: 4.6.0
REST API Version: ? 4.6.0
WC Blocks Version: ? 3.4.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.1
Log Directory Writable: ?
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.34
PHP Post Max Size: 128 MB
PHP Time Limit: 3000
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.6.49-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.6.0
WC Database Prefix: wp_
Total Database Size: 130.40MB
Database Data Size: 109.52MB
Database Index Size: 20.88MB
wp_woocommerce_sessions: Data: 8.28MB + Index: 0.46MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.10MB + Index: 0.08MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
store_locator_country: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
store_locator_state: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
store_locator_transactions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_actions: Data: 1.34MB + Index: 0.38MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.60MB + Index: 0.43MB + Engine MyISAM
wp_asl_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_asl_configs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_asl_countries: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_asl_markers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_asl_storelogos: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_asl_stores: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_asl_stores_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cleantalk_ac_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cleantalk_sessions: Data: 1.72MB + Index: 0.75MB + Engine MyISAM
wp_cleantalk_sfw: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cleantalk_sfw_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cleantalk_spamscan_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 1.28MB + Index: 0.89MB + Engine MyISAM
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wp_crfp_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_crfp_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_newsletter: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_newsletter_emails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_newsletter_sent: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_newsletter_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_newsletter_user_logs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 7.68MB + Index: 2.03MB + Engine MyISAM
wp_postmeta: Data: 17.80MB + Index: 10.11MB + Engine MyISAM
wp_posts: Data: 10.08MB + Index: 1.53MB + Engine MyISAM
wp_shortpixel_folders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_shortpixel_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
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wp_wc_customer_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_order_stats: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfBlockedIPLog: Data: 0.13MB + Index: 0.10MB + Engine MyISAM
wp_wfBlocks7: Data: 0.10MB + Index: 0.06MB + Engine MyISAM
wp_wfConfig: Data: 1.67MB + Index: 0.02MB + Engine MyISAM
wp_wfCrawlers: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
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wp_wfLocs: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
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wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_wfPendingIssues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfSNIPCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfStatus: Data: 0.27MB + Index: 0.09MB + Engine MyISAM
wp_wfTrafficRates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_wpgmza_category_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgmza_nominatim_geocode_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_indexable: Data: 0.15MB + Index: 0.05MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM

### Post Type Counts ###

acf-field: 261
acf-field-group: 33
attachment: 823
blogs: 16
custom_css: 1
elementor_library: 1
nav_menu_item: 62
oembed_cache: 16
page: 30
post: 47
product: 28
revision: 982
shop_coupon: 8
shop_order: 123
shop_order_refund: 5
wpcf7_contact_form: 1
wpcr3_review: 3
ywar_reviews: 15361

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (28) ###

Web Accessibility By accessiBe: by accessiBe – 1.0
Advanced Custom Fields PRO: by Elliot Condon – 5.9.1
Akismet Anti-Spam: by Automattic – 4.1.7
amr shortcode any widget: by anmari – 3.7
Classic Editor: by WordPress Contributors – 1.6
Anti-Spam by CleanTalk: by СleanTalk ?– 5.147.1
Comet Cache Pro: by WebSharks
Inc. – 170220

Comment Rating Field Plugin: by WP Zinc – 3.5.2
Contact Form 7: by Takayuki Miyoshi – 5.2.2
Custom Post Type UI: by WebDevStudios – 1.8.1
Enhanced E-commerce for Woocommerce store: by Tatvic – 2.3.5 – Installed version not tested with active version of WooCommerce 4.6.0
Facebook for WooCommerce: by Facebook – 2.0.5 – Installed version not tested with active version of WooCommerce 4.6.0
Widget for Social Page Feeds: by Milap Patel – 6.1
Google XML Sitemaps: by Auctollo – 4.1.1
Leverage Browser Caching: by Rinku Yadav – 2.0
Newsletter: by Stefano Lissa & The Newsletter Team – 6.9.3
Pinterest Widgets: by Phil Derksen – 1.0.6.2
Really Simple SSL: by Really Simple Plugins – 3.3.5
ShipWorks Connector: by AdvancedCreation – 4.8.5 – Installed version not tested with active version of WooCommerce 4.6.0
Sitemap: by webvitaly – 4.3
Slider and Carousel Plus Widget for Social Media: by WP OnlineSupport – 1.9.3
WooCommerce Customizer: by SkyVerge – 2.7.4 – Installed version not tested with active version of WooCommerce 4.6.0
WooCommerce Stripe Gateway: by WooCommerce – 4.5.3 – Installed version not tested with active version of WooCommerce 4.6.0
WooCommerce: by Automattic – 4.6.0 (update to version 4.7.0 is available)
Yoast SEO: by Team Yoast – 15.1.1
WP File Manager: by mndpsingh287 – 6.9
WP Multi Store Locator Pro: by WpExpertsio – 2.8
YITH WooCommerce Zoom Magnifier: by YITH – 1.3.19

### Inactive Plugins (5) ###

Three Column Screen Layout: by Chad Hovell – 4.2
Three Column Screen Layout: by Chad Hovell – 4.2
Three Column Screen Layout: by Chad Hovell – 4.2
Three Column Screen Layout: by Chad Hovell – 4.2
WPZOOM Instagram Widget: by WPZOOM – 1.7.2

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

installatron_hide_status_test.php: by ?–

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ? Page not set
Cart: #785 – /cart/
Checkout: #787 – /checkout/
My account: #789 – /my-account/
Terms and conditions: #795 – /terms-and-conditions/

### Theme ###

Name: Ice Cream Theme
Version: 1.4
Author URL: https://www.ads-software.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: Ice Cream/woocommerce/archive-product.php
Ice Cream/woocommerce/auth/footer.php
Ice Cream/woocommerce/auth/form-grant-access.php
Ice Cream/woocommerce/auth/form-login.php
Ice Cream/woocommerce/auth/header.php
Ice Cream/woocommerce/cart/cart-empty.php
Ice Cream/woocommerce/cart/cart-item-data.php
Ice Cream/woocommerce/cart/cart-shipping.php
Ice Cream/woocommerce/cart/cart-totals.php
Ice Cream/woocommerce/cart/cart.php
Ice Cream/woocommerce/cart/cross-sells.php
Ice Cream/woocommerce/cart/mini-cart.php
Ice Cream/woocommerce/cart/proceed-to-checkout-button.php
Ice Cream/woocommerce/cart/shipping-calculator.php
Ice Cream/woocommerce/checkout/cart-errors.php
Ice Cream/woocommerce/checkout/form-billing.php
Ice Cream/woocommerce/checkout/form-checkout.php
Ice Cream/woocommerce/checkout/form-coupon.php
Ice Cream/woocommerce/checkout/form-login.php
Ice Cream/woocommerce/checkout/form-pay.php
Ice Cream/woocommerce/checkout/form-shipping.php
Ice Cream/woocommerce/checkout/order-receipt.php
Ice Cream/woocommerce/checkout/payment-method.php
Ice Cream/woocommerce/checkout/payment.php
Ice Cream/woocommerce/checkout/review-order.php
Ice Cream/woocommerce/checkout/terms.php
Ice Cream/woocommerce/checkout/thankyou.php
Ice Cream/woocommerce/content-product.php
Ice Cream/woocommerce/content-product_cat.php
Ice Cream/woocommerce/content-single-product.php
Ice Cream/woocommerce/content-widget-product.php
Ice Cream/woocommerce/content-widget-reviews.php
Ice Cream/woocommerce/emails/admin-cancelled-order.php
Ice Cream/woocommerce/emails/admin-failed-order.php
Ice Cream/woocommerce/emails/admin-new-order.php
Ice Cream/woocommerce/emails/customer-completed-order.php
Ice Cream/woocommerce/emails/customer-invoice.php
Ice Cream/woocommerce/emails/customer-new-account.php
Ice Cream/woocommerce/emails/customer-note.php
Ice Cream/woocommerce/emails/customer-on-hold-order.php
Ice Cream/woocommerce/emails/customer-processing-order.php
Ice Cream/woocommerce/emails/customer-refunded-order.php
Ice Cream/woocommerce/emails/customer-reset-password.php
Ice Cream/woocommerce/emails/email-addresses.php
Ice Cream/woocommerce/emails/email-customer-details.php
Ice Cream/woocommerce/emails/email-downloads.php
Ice Cream/woocommerce/emails/email-footer.php
Ice Cream/woocommerce/emails/email-header.php
Ice Cream/woocommerce/emails/email-order-details.php
Ice Cream/woocommerce/emails/email-order-items.php
Ice Cream/woocommerce/emails/email-styles.php
Ice Cream/woocommerce/emails/plain/admin-cancelled-order.php
Ice Cream/woocommerce/emails/plain/admin-failed-order.php
Ice Cream/woocommerce/emails/plain/admin-new-order.php
Ice Cream/woocommerce/emails/plain/customer-completed-order.php
Ice Cream/woocommerce/emails/plain/customer-invoice.php
Ice Cream/woocommerce/emails/plain/customer-new-account.php
Ice Cream/woocommerce/emails/plain/customer-note.php
Ice Cream/woocommerce/emails/plain/customer-on-hold-order.php
Ice Cream/woocommerce/emails/plain/customer-processing-order.php
Ice Cream/woocommerce/emails/plain/customer-refunded-order.php
Ice Cream/woocommerce/emails/plain/customer-reset-password.php
Ice Cream/woocommerce/emails/plain/email-addresses.php
Ice Cream/woocommerce/emails/plain/email-customer-details.php
Ice Cream/woocommerce/emails/plain/email-downloads.php
Ice Cream/woocommerce/emails/plain/email-order-details.php
Ice Cream/woocommerce/emails/plain/email-order-items.php
Ice Cream/woocommerce/global/breadcrumb.php
Ice Cream/woocommerce/global/form-login.php
Ice Cream/woocommerce/global/quantity-input.php
Ice Cream/woocommerce/global/sidebar.php
Ice Cream/woocommerce/global/wrapper-end.php
Ice Cream/woocommerce/global/wrapper-start.php
Ice Cream/woocommerce/loop/add-to-cart.php
Ice Cream/woocommerce/loop/loop-end.php
Ice Cream/woocommerce/loop/loop-start.php
Ice Cream/woocommerce/loop/no-products-found.php
Ice Cream/woocommerce/loop/orderby.php
Ice Cream/woocommerce/loop/pagination.php
Ice Cream/woocommerce/loop/price.php
Ice Cream/woocommerce/loop/rating.php
Ice Cream/woocommerce/loop/result-count.php
Ice Cream/woocommerce/loop/sale-flash.php
Ice Cream/woocommerce/myaccount/dashboard.php
Ice Cream/woocommerce/myaccount/downloads.php
Ice Cream/woocommerce/myaccount/form-add-payment-method.php
Ice Cream/woocommerce/myaccount/form-edit-account.php
Ice Cream/woocommerce/myaccount/form-edit-address.php
Ice Cream/woocommerce/myaccount/form-login.php
Ice Cream/woocommerce/myaccount/form-lost-password.php
Ice Cream/woocommerce/myaccount/form-reset-password.php
Ice Cream/woocommerce/myaccount/lost-password-confirmation.php
Ice Cream/woocommerce/myaccount/my-account.php
Ice Cream/woocommerce/myaccount/my-address.php
Ice Cream/woocommerce/myaccount/my-downloads.php
Ice Cream/woocommerce/myaccount/my-orders.php
Ice Cream/woocommerce/myaccount/navigation.php
Ice Cream/woocommerce/myaccount/orders.php
Ice Cream/woocommerce/myaccount/payment-methods.php
Ice Cream/woocommerce/myaccount/view-order.php
Ice Cream/woocommerce/notices/error.php
Ice Cream/woocommerce/notices/notice.php
Ice Cream/woocommerce/notices/success.php
Ice Cream/woocommerce/order/form-tracking.php
Ice Cream/woocommerce/order/order-again.php
Ice Cream/woocommerce/order/order-details-customer.php
Ice Cream/woocommerce/order/order-details-item.php
Ice Cream/woocommerce/order/order-details.php version 3.7.0 is out of date. The core version is 4.6.0
Ice Cream/woocommerce/order/order-downloads.php
Ice Cream/woocommerce/order/tracking.php
Ice Cream/woocommerce/product-searchform.php
Ice Cream/woocommerce/single-product/add-to-cart/external.php
Ice Cream/woocommerce/single-product/add-to-cart/grouped.php
Ice Cream/woocommerce/single-product/add-to-cart/simple.php
Ice Cream/woocommerce/single-product/add-to-cart/variable.php
Ice Cream/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
Ice Cream/woocommerce/single-product/add-to-cart/variation.php
Ice Cream/woocommerce/single-product/meta.php
Ice Cream/woocommerce/single-product/photoswipe.php
Ice Cream/woocommerce/single-product/price.php
Ice Cream/woocommerce/single-product/product-attributes.php
Ice Cream/woocommerce/single-product/product-image.php
Ice Cream/woocommerce/single-product/product-thumbnails.php
Ice Cream/woocommerce/single-product/rating.php
Ice Cream/woocommerce/single-product/related.php
Ice Cream/woocommerce/single-product/review-meta.php
Ice Cream/woocommerce/single-product/review-rating.php
Ice Cream/woocommerce/single-product/review.php
Ice Cream/woocommerce/single-product/sale-flash.php
Ice Cream/woocommerce/single-product/share.php
Ice Cream/woocommerce/single-product/short-description.php
Ice Cream/woocommerce/single-product/stock.php
Ice Cream/woocommerce/single-product/tabs/additional-information.php
Ice Cream/woocommerce/single-product/tabs/description.php
Ice Cream/woocommerce/single-product/tabs/tabs.php
Ice Cream/woocommerce/single-product/title.php
Ice Cream/woocommerce/single-product/up-sells.php
Ice Cream/woocommerce/single-product-reviews.php
Ice Cream/single-product.php version – is out of date. The core version is 1.6.4
Ice Cream/woocommerce/taxonomy-product_cat.php
Ice Cream/woocommerce/taxonomy-product_tag.php

Outdated Templates: ?

Learn how to update

### Action Scheduler ###

Canceled: 1
Oldest: 2020-10-15 00:40:41 +0000
Newest: 2020-10-15 00:40:41 +0000

Complete: 3,584
Oldest: 2020-10-13 08:29:42 +0000
Newest: 2020-11-13 08:26:26 +0000

Pending: 2
Oldest: 2020-11-13 08:40:39 +0000
Newest: 2020-11-13 08:41:26 +0000

• This reply was modified 4 years, 4 months ago by riya0011.

Hi @riya0011,

I tested with the link You share (https://brothersdesserts.com/product/bbq-happy-pack/). In my case I could proceed as follows:

1. Add to cart and proceed to checkout
2. Select Stripe as payment method
3. Enter card details
4. And attempt to pay

You can see it all went well except that the card was rejected as it is just a test card while your site is already live.

Link to image with console error: https://snipboard.io/plPeOY.jpg

With that in mind, I recommend you clear your browser cache and try again. You may also try it from different devices or let friends and family test it out for you.

I hope this helps.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.