Payement error “payment_intent_unexpected_state”
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Hello,
i’m reaching out because I have the plugin installed on a client’s website and a client of theirs can’t pay for his order through the Stripe payment form on the website. He’s tried several times today and yesterday and the same error message always shows up.I took a look at Stripe’s log and here is the message
payment_intent_unexpected_state
You cannot confirm this PaymentIntent because it’s missing a payment method. You can either update the PaymentIntent with a payment method and then confirm it again, or confirm it again directly with a payment method.Complete Stripe log at the bottom of the message
Any idea what could cause this use ? I noticed it’s a “big amont” (almost 2400€), I don’t know if that could be an issue but my client has already received bigger payments through this form.
The payment form is used without any problem by many other clients, last time this very morning.
Also WordPress and all plugins are up to date on this website.Thank you !
Stripe log
{ "use_stripe_sdk": "false", "return_url": "https://www.atlanmac.fr/wp-admin/admin-ajax.php?action=asp_3ds_result" }{ "error": { "code": "payment_intent_unexpected_state", "doc_url": "https://stripe.com/docs/error-codes/payment-intent-unexpected-state", "message": "You cannot confirm this PaymentIntent because it's missing a payment method. You can either update the PaymentIntent with a payment method and then confirm it again, or confirm it again directly with a payment method.", "payment_intent": { "id": "pi_3JwNDILuHbSxFgQn0OMrt7Cb", "object": "payment_intent", "amount": 237600, "amount_capturable": 0, "amount_received": 0, "application": null, "application_fee_amount": null, "canceled_at": null, "cancellation_reason": null, "capture_method": "automatic", "charges": { "object": "list", "data": [ ], "has_more": false, "total_count": 0, "url": "/v1/charges?payment_intent=pi_3JwNDILuHbSxFgQn0OMrt7Cb" }, "client_secret": "XXXX REPLACED FOR SECURITY REASONS XXX", "confirmation_method": "manual", "created": 1637052024, "currency": "eur", "customer": null, "description": "Je paye ma commande", "invoice": null, "last_payment_error": null, "livemode": true, "metadata": { "Product Name": "Je paye ma commande", "Product ID": "307" }, "next_action": null, "on_behalf_of": null, "payment_method": null, "payment_method_options": { "card": { "installments": null, "network": null, "request_three_d_secure": "automatic" } }, "payment_method_types": [ "card" ], "receipt_email": null, "review": null, "setup_future_usage": null, "shipping": null, "source": null, "statement_descriptor": null, "statement_descriptor_suffix": null, "status": "requires_payment_method", "transfer_data": null, "transfer_group": null }, "type": "invalid_request_error" } }The page I need help with: [log in to see the link]
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Hey @alexanderfoxc ,
sorry for the late answer.I tried that and my client got back to me today reporting me a new error. Not from the same customer that had issues paying and which was my reason to open this thread but another customer that seems to experience the same issue.
Two other payments from two other customers went through without problem after I changed the settings. This one having an issue is the 3rd one after I changed the settings.
This time, according to Stripe dashboard it does seem to be a 3D secure issue. But for the previous issue for the other customer, it wasn’t mentionned there was a 3D secure issue on Stripe dashboard.
See log and screenshot below.
Thanks !état 400 ERR ID req_3jH2fqFAgUq7Mn Date et heure 17/11/2021 16:01:43 Adresse IP HIDDEN Version de l'API 2020-03-02 Source Stripe/v1 PhpBindings/7.32.1 Stripe Payments/2.0.51 (https://www.ads-software.com/plugins/stripe-payments/) Idempotence Clé — HIDEN payment_intent_unexpected_state You cannot confirm this PaymentIntent because it's missing a payment method. You can either update the PaymentIntent with a payment method and then confirm it again, or confirm it again directly with a payment method.Corps de la réponse { "error": { "code": "payment_intent_unexpected_state", "doc_url": "https://stripe.com/docs/error-codes/payment-intent-unexpected-state", "message": "You cannot confirm this PaymentIntent because it's missing a payment method. You can either update the PaymentIntent with a payment method and then confirm it again, or confirm it again directly with a payment method.", "payment_intent": { "id": "pi_3JwpdCLuHbSxFgQn0OhNI7hB", "object": "payment_intent", "amount": 43503, "amount_capturable": 0, "amount_received": 0, "application": null, "application_fee_amount": null, "canceled_at": null, "cancellation_reason": null, "capture_method": "automatic", "charges": { "object": "list", "data": [ ], "has_more": false, "total_count": 0, "url": "/v1/charges?payment_intent=pi_3JwpdCLuHbSxFgQn0OhNI7hB" }, "client_secret": "HIDDEN", "confirmation_method": "manual", "created": 1637161262, "currency": "eur", "customer": null, "description": "Je paye ma commande", "invoice": null, "last_payment_error": { "code": "payment_intent_authentication_failure", "doc_url": "https://stripe.com/docs/error-codes/payment-intent-authentication-failure", "message": "The provided PaymentMethod has failed authentication. You can provide payment_method_data or a new PaymentMethod to attempt to fulfill this PaymentIntent again.", "payment_method": { "id": "pm_1JwpdFLuHbSxFgQni4Qw2sJW", "object": "payment_method", "billing_details": { "address": { "city": null, "country": null, "line1": null, "line2": null, "postal_code": null, "state": null }, "email": "HIDDEN", "name": "HIDDEN, "phone": null }, "card": { "brand": "mastercard", "checks": { "address_line1_check": null, "address_postal_code_check": null, "cvc_check": "pass" }, "country": "FR", "exp_month": HIDDEN, "exp_year": HIDDEN, "fingerprint": "HIDDEN", "funding": "credit", "generated_from": null, "last4": "HIDDEN", "networks": { "available": [ "cartes_bancaires", "mastercard" ], "preferred": null }, "three_d_secure_usage": { "supported": true }, "wallet": null }, "created": 1637161265, "customer": null, "livemode": true, "metadata": { }, "type": "card" }, "type": "invalid_request_error" }, "livemode": true, "metadata": { "Product Name": "Je paye ma commande", "Product ID": "307" }, "next_action": null, "on_behalf_of": null, "payment_method": null, "payment_method_options": { "card": { "installments": null, "network": null, "request_three_d_secure": "automatic" } }, "payment_method_types": [ "card" ], "receipt_email": "HIDDEN, "review": null, "setup_future_usage": null, "shipping": null, "source": null, "statement_descriptor": null, "statement_descriptor_suffix": null, "status": "requires_payment_method", "transfer_data": null, "transfer_group": null }, "type": "invalid_request_error" } }
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