Payment Amount Field not Showing

  • Resolved loisrance

    (@loisrance)


    1 week, 1 day ago

    Version 1.2.11

    The payment amount field is toggled to show but is not appearing on the form at the bottom of our landing page. Paypal nor Stripe payments won’t go through because there is no payment field.

    It was working last year and there seems to be no prompt to update the plugin. I’ve also tried reactivating the plugin.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello loisrance,
    Hope you are doing well.

    Thanks for sharing the URL with us. I tried to visit the URL to check the issue but it is showing that “This site can’t be reached”. Will you please check once again? However, will you please tell me if you are using which widget for the Better Payment on your end? Is it the Form widget or Better Payment? so that I can check and assist you.

    I have checked on my end with the Better Payment widget and found that the payment amount field is visible.

    Looking forward to hearing from you.
    Thank you.

    Hello loisrance,
    Hope you are doing well.?

    We have not heard from you since our last conversation. Could you please let us know if you are still having this issue? So that we could try to solve your issue.

    We are waiting for your response.

    Thank you.

    Hello?loisrance,
    I hope you are doing well.

    I wanted to follow up on the previous issue you raised and provide you with an update on whether the issue is resolved on your end or not till now.

    Unfortunately, we did not receive any response from your end, leading us to believe that the issue has been resolved. As a result, we are closing this topic for now. However, you are welcome to reopen this topic if you have any further questions or concerns regarding it.

    We encourage you to inform us promptly if you encounter any future issues. Our team is here to assist you and ensure a satisfactory resolution.

    Thank you.
    I wish you a wonderful day!

Viewing 3 replies - 1 through 3 (of 3 total)
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