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Resolved

(@crawpappy)

Hi,

At my shop – https://threepedals.com/products-2/. No one is able to check out because on the checkout page all shipping and payment sections are greyed out. I’ve disabled all plugins except woocommerce and the payment plugin, WooCommerce Clover (formerly First Data Payeezy Gateway.) I’ve also updated WordPress and all plugins. The items are still greyed out. Any help would be much appreciated as I’m pretty stumped at this point. The system status report is below:

'
 WordPress Environment

WordPress address (URL): https://threepedals.com
Site address (URL): https://threepedals.com
WC Version: 8.2.1
REST API Version: ? 8.2.1
WC Blocks Version: ? 11.1.2
Action Scheduler Version: ? 3.6.3
Log Directory Writable: ?
WP Version: 6.4
WP Multisite: –
WP Memory Limit: 800 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 6 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 8.4.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
Max Upload Size: 6 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.2.1
WC Database Prefix: wp_
Total Database Size: 2665.79MB
Database Data Size: 2272.64MB
Database Index Size: 393.15MB
wp_woocommerce_sessions: Data: 319.80MB + Index: 1.75MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.64MB + Index: 0.31MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 6.38MB + Index: 3.17MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_aws_index: Data: 21.91MB + Index: 0.00MB + Engine MyISAM
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wp_itsec_temp: Data: 50.86MB + Index: 38.83MB + Engine MyISAM
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wp_layerslider: Data: 0.16MB + Index: 0.00MB + Engine MyISAM
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wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_mw_wc_qbo_sync_variation_pairs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_pmxi_files: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
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wp_pmxi_history: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_images: Data: 0.27MB + Index: 0.11MB + Engine MyISAM
wp_pmxi_imports: Data: 1.46MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_posts: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_templates: Data: 0.11MB + Index: 0.00MB + Engine MyISAM
wp_postmeta: Data: 68.02MB + Index: 16.71MB + Engine MyISAM
wp_posts: Data: 31.06MB + Index: 2.60MB + Engine MyISAM
wp_sbi_feeds: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_sbi_feed_caches: Data: 1.19MB + Index: 0.01MB + Engine MyISAM
wp_sbi_instagram_feeds_posts: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_sbi_instagram_feed_locator: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_sbi_instagram_posts: Data: 0.73MB + Index: 0.00MB + Engine MyISAM
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wp_vxc_zoho_accounts: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_vxc_zoho_log: Data: 164.87MB + Index: 0.76MB + Engine MyISAM
wp_wcextraflatrate_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcextraflatrate_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcextraflatrate_user_zone: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcf_filters: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
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wp_wc_customer_lookup: Data: 0.29MB + Index: 0.27MB + Engine MyISAM
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attachment: 10974
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post: 91
product: 3461
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Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (3)

WooCommerce Clover (formerly First Data Payeezy Gateway): by Atreus – 5.1.0
WooCommerce Import / Export Products: by SoftWare Claimed – 5.4.8
WooCommerce: by Automattic – 8.2.1 Inactive Plugins (70)

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Advanced Shipping Manager: by ASM – 1.2.6
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Bayna - Deposits for WooCommerce PRO: by Codeixer – 2.2
BEAR – Bulk Editor and Products Manager Professional for WooCommerce: by realmag777 – 2.1.2
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Customizer for WooCommerce: by SkyVerge – 2.8.0
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GTM4WP: by Thomas Geiger – 1.18.1
Import and export users and customers: by codection – 1.23.5
Integration for WooCommerce and Zoho Pro: by CRM Perks – 1.4.5
Jetpack: by Automattic – 12.8
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Popup Maker: by Popup Maker – 1.18.2
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Query Monitor: by John Blackbourn – 3.14.1
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Smart Coupons For WooCommerce Coupons: by WebToffee – 1.5.1
Smash Balloon Instagram Feed: by Smash Balloon – 6.2.4
Spam Destroyer: by Ryan Hellyer – 2.1.3
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Tag Groups (Premium): by Chatty Mango – 1.44.2
Ultimate FAQ - WordPress FAQ and Accordion Plugin: by Etoile Web Design – 2.2.10
Ultimate media cleaner: by Nicolas ARMANDO – 2.6.1
WooCommerce - Store Exporter Deluxe: by Visser Labs – 5.2.1
WooCommerce Affirm Gateway: by WooCommerce – 2.1.1
WooCommerce Brands: by WooCommerce – 1.6.62
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WooCommerce Composite Products - Discounts over Sale Prices: by SomewhereWarm – 1.0
WooCommerce Composite Products - Hide Component Options Disabled by Scenarios: by SomewhereWarm – 1.0
WooCommerce Gift Cards: by WooCommerce – 1.16.6
WooCommerce Multiple Boxes Product Shipping: by IgniteWoo.com – 2.0.4
WooCommerce PayPal Payments: by WooCommerce – 2.4.0
WooCommerce Product Bundles: by WooCommerce – 6.22.4
WooCommerce Product Bundles - Discounts over Sale Prices: by SomewhereWarm – 1.0
WooCommerce Product Filters: by Barn2 Plugins – 1.4.9
WooCommerce Product Table: by Barn2 Plugins – 3.1.2
WooCommerce Shipping & Tax: by WooCommerce – 2.4.0
WooCommerce Shipping Per Product v2: by WooCommerce – 2.5.5
WooCommerce Sync for QuickBooks Online - by MyWorks Software: by MyWorks Software – 2.8.0
WooCommerce UPS Shipping: by WooCommerce – 3.2.36 (update to version 3.5.7 is available)
WooCommerce USPS Shipping: by WooCommerce – 4.7.5
WooCommerce Wholesale Pro: by Barn2 Plugins – 1.7.5
WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 4.0.0
WP All Import Pro: by Soflyy – 4.8.5
WPForms Lite: by WPForms – 1.8.4.1
WP Mail Logging: by WP Mail Logging Team – 1.12.0
WP Rocket: by WP Media – 3.2.6
WP Rollback: by GiveWP.com – 1.7.3
Wufoo Shortcode Plugin: by Wufoo – 1.55
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Zoho Forms: by Zoho Forms – 3.0.2
Zoho Mail: by Zoho Mail – 1.5.4
Zoho SalesIQ: by Zoho SalesIQ Team – 2.0.2 Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php Settings

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
composite (composite)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #6 - /products-2/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: #1352 - /terms-of-use/ Theme

Name: Three Pedals
Version: 1.1
Author URL: https://edwardrobirds.com
Child Theme: ?
Parent Theme Name: Enfold
Parent Theme Version: 5.6.8
Parent Theme Author URL: https://kriesi.at
WooCommerce Support: ? Templates

Overrides: – Payeezy Gateway Credit Card

Environment: Production
Tokenization Enabled: –
Debug Mode: Save to Log Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-11-09 07:28:44 -05:00
Options: ?
Notes: 187
Onboarding: completed Action Scheduler

Canceled: 1
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The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Saif
(@babylon1999)

1 year ago

Hello @crawpappy,

Thank you for reaching out!

At my shop – https://threepedals.com/products-2/. No one is able to check out because on the checkout page all shipping and payment sections are greyed out. I’ve disabled all plugins except woocommerce and the payment plugin, WooCommerce Clover (formerly First Data Payeezy Gateway.)

Could you please disable that plugin as well and rely on the Cash on Delivery method?

Also, kindly make sure to switch to the Storefront theme as the problem could be theme-related.

If the problem turns out to be with WooCommerce Clover, please open a new ticket about this from WooCommerce.com > MY profile > Support so we can move your request to Atreus (the plugin author). :?)

Let us know how it goes!

Thread Starter crawpappy
(@crawpappy)

1 year ago

Hi – I’ve tried all of this and fortunately not had any luck. I’ve also noticed an error at the very bottom of the page:

Deprecated: Directive ‘allow_url_include’ is deprecated in Unknown on line 0
Plugin Support Shameem R. a11n
(@shameemreza)

1 year ago
Hi @crawpappy

Many other users have reported that the issue seems to be related to the WordPress 6.4 update. Could you kindly update your WordPress to version 6.4.1 and see if this resolves the problem?
If the issue persists, please open a ticket about this from WooCommerce.com > MY profile > Support? Make sure to include a link to this thread, so we know what has been done already.

Let us know how that goes. Looking forward to helping you.
Thread Starter crawpappy
(@crawpappy)

1 year ago

Unfortunately the update did not fix the issue. I have submitted a ticket.

Plugin Support Shameem R. a11n
(@shameemreza)

1 year ago

Hi @crawpappy

Thanks for letting us know.

Meanwhile, I will be marking this thread as resolved since your concern would be best handled by our Happiness Engineers there.

Should you have further inquiries, kindly create a new topic here.

Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Payment and shipping Info Greyed Out’ is closed to new replies.