Payment captured but order not processed

  • Hi,

    Last week ( 27/07/2023 ) we had an online order request for 35€.

    In our system (WooCommerce backend) it showed the order was cancelled.

    We were notified from the customer that his bank ( BoC ) has captured the amount of 35€. Looking at the JCC gateway the amount was indeed captured ! We just gave the refund to the customer.

    Could you please check into this since it is a serious issue and needs to be resolved ASAP.

    Thank you so much in advance!

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