Payment Condition Errors

  • Resolved neozazmatt

    (@neozazmatt)


    7 years, 12 months ago

    I’m getting an error on all paypal transactions with the my tickets plugin:

    PayPal receiver email did not match account or payment currency did not match payment on 3701
    Array
    (
    [transaction_id] => 6xxxxx9
    [price] => 1.07
    [currency] => USD
    [email] => [email protected]
    [first_name] => xxxxxxxx
    [last_name] => xxxxxxxx
    [fee] => 0.33
    [parent] =>
    [status] => Completed
    [purchase_id] => 3701
    [shipping] => Array
    (
    [street] =>
    [street2] =>
    [city] =>
    [state] =>
    [country] =>
    [code] =>
    )

    )

    I have my primary paypal email in all email fields in the my tickets settings. I can't tell what this error is referencing after that. Any help would be greatly appreciated. Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Joe Dolson

    (@joedolson)

    Are you in testing mode or live mode? Have you previously had successful payments, or is this your first use of the plug-in?

    Thread Starter neozazmatt

    (@neozazmatt)

    I am in live mode. This is the first use of the plugin (no successful payments yet). Thank you.

    Plugin Author Joe Dolson

    (@joedolson)

    Is your PayPal account set up to accept US currency? Have you verified that the email you’re using in PayPal settings matches your PayPal email *exactly* (including case sensitivity)?

    Thread Starter neozazmatt

    (@neozazmatt)

    I have 1 currency setup on my account – US Dollars, the only one and the primary. The email is exactly the same – all lower case.

    Plugin Author Joe Dolson

    (@joedolson)

    The one additional thing that is checked in that statement is a verification that the amount paid matches the amount expected. Is that true on this? Was $1.07 the correct price for that ticket purchase?

    Were you using a user discount to modify the value?

    Thread Starter neozazmatt

    (@neozazmatt)

    No, not a discount but there is a tax rule in paypal for anything processed from my home state. I’m deleting that rule and trying again. Thanks.

    Plugin Author Joe Dolson

    (@joedolson)

    Hmmm. That’s a possible problem, yes – I’ll admit, I didn’t even know that you could have something like that – but if there was a change to the value due to tax processed at PayPal, I could imagine that breaking the verification that the payment received matched the expected price.

    Let me know if deleting that rule does resolve the issue.

    Thread Starter neozazmatt

    (@neozazmatt)

    That was the issue – once I removed the tax rule from paypal, transactions from my home state (where all transactions for this event would be coming from) went through without error.

    Plugin Author Joe Dolson

    (@joedolson)

    Thanks for following up! I’m not sure there’s any way I’d be able to compensate for that and still do the security check to verify payment amounts, but it’s good to be aware of it for future support requests and development.

Viewing 9 replies - 1 through 9 (of 9 total)
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