Payment Data in My Account Page

  • Resolved willcunha

    (@willcunha)


    2 years, 7 months ago

    Hi to everyone!
    I’m having one big problem with my WooCommerce store, in Client’s Page.
    When the client clik to open the details of his previous orders, the Payment Data don’t load with all the other information that the page brings.

    I’ve already visited the same page in other WooCommerce stores, and all of them the content appears.

    I’m using Pagar.me as my payment plugin.

    Is there any config in WooCommerce that I have to do? Because in Pagar.me configuration page, there is nothing related.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @willcunha

    I understand the the payment info is not loading on your site.

    As you are using Pagar.me for payments, first of all you’ll want to thoroughly check if everything is correctly set per their documentation: https://docs.pagar.me/reference

    As a next step you’d want to reach out to their support team at https://pagarme.zendesk.com/hc/pt-br

    As we do not support third-party plugins on these forums, so I recommend contacting the plugin’s support team directly who may help you set the best settings for their plugin.

    I hope this points you in the right direction.

    Thread Starter willcunha

    (@willcunha)

    Hi @margaretwporg
    Thanks for the answer. Actually, the payment process works fine for me. My problem is that after that my client buys something, the payment data of the order that he just did, it does’nt appears in “my account” page.

    Other informations such as Order Details, Billing Adress and Delivery Adress, they appears normally.

    Plugin Support Sérgio L. a11n

    (@csnlima)

    Hi @willcunha,

    Thanks for clarifying.

    I would still recommend you to contact Pagar.me directly as the plugin seems to be complex, and a setting may be missing:

    https://pagarme.zendesk.com/hc/pt-br

    Please let us know if you need further help from our side.

    Best,

    This thread has been inactive for a bit, so I’m going to mark it closed.

    Please feel free to open a new thread if you have any other questions related to core WooCommerce.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Payment Data in My Account Page’ is closed to new replies.