Payment declined [UNPROCESSABLE_ENTITY]

  • Resolved Hasi Weragala

    (@hasinthawk)


    2 years, 2 months ago

    Hello.

    We are using the WooCommerce PayPal Payments and Woocommerce Payments plugins to accept payments from our clients in https://vytal360.com/ website.

    However a certain orders has failed throwing the following error

    ————————————————————————————— Failed to process the payment. Please try again or contact the shop admin. [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-PAYMENT_DENIED CreditCardGateway.php:405
    —————————————————————————————

    Please can you provide us some insights on this error.? I have attached the order details and system information herewith. Best Regards

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @hasinthawk,

    PAYMENT_DENIED means that PayPal rejected the payment.
    This could be due to a variety of reasons like suspected fraud, for example.
    The best way to figure this out is to reach out to the PayPal merchant support with a copy of your PayPal Payments log files.
    We are working on displaying a more user-friendly error message in the Checkout, but that’s all that could be done from the plugin perspective.

    Kind regards,
    Niklas

    Thread Starter Hasi Weragala

    (@hasinthawk)

    Hi Niklas

    Thanks for the reponse

    How can I get the Paypal Payment log files?

    Best

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @hasinthawk,

    The Logging feature must be enabled in the plugin settings:
    https://woocommerce.com/document/woocommerce-paypal-payments/#troubleshooting
    Once this checkbox is set, every API request from the plugin will be logged with more details that are relevant for the PayPal merchant support. Nothing too sensitive is logged, but but whenever a buyer attempts to make a payment, there will be a log file saved here:
    WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view.
    There is also a link from the plugin settings to get to the logs.
    I hope this helps!

    Kind regards,
    Niklas

    Plugin Support Andreas W.

    (@aweissinpsyde)

    Hello,

    It has been quite some time since our last communication, so we will mark this thread as resolved. Please open a new thread if you are still facing issues or have questions that you need us to answer.

    Kind regards,
    Andreas

Viewing 4 replies - 1 through 4 (of 4 total)
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