Payment error in checkout

  • Resolved lucykaty26

    (@lucykaty26)


    4 months, 2 weeks ago

    I recently migrated my website from siteground to bluehost and have run into a few issues with woocommerce since the migration was complete. Most have been solved by blue host but they are unable to help with this one.

    During checkout an error comes up saying “sorry, it seems that there are no payment methods available. Please contact us if you require assistance or wish to make alternate arrangements”

    I have checked all the woocommerce and woopayments settings, as well as my stripe bank details connected with this store and everything is set up correctly.

    What can I do to solve this please? Thank you!

    System Status Report

    ### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.3.3
Legacy REST API Package Version: ? 1.0.4
Action Scheduler Version: ? 3.8.1
Log Directory Writable: ?
WP Version: 6.6.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 49 TB
PHP Time Limit: 1200
PHP Max Input Vars: 1000
cURL Version: 8.7.1
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

[REDACTED]

### Post Type Counts ###

attachment: 121
custom_css: 3
gift_card: 3
nav_menu_item: 10
oembed_cache: 1
page: 17
post: 1
product: 11
product_variation: 4
revision: 233
shop_coupon: 6
shop_order: 26
wp_global_styles: 1
wp_navigation: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (22) ###

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3
Astra Widgets: by Brainstorm Force – 1.2.15
The Bluehost Plugin: by Bluehost – 3.15.2
Duplicate Page: by mndpsingh287 – 4.5.4
Elementor: by Elementor.com – 3.25.4
301 Redirects: by WebFactory Ltd – 2.77
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 9.2.1
Gutenberg: by Gutenberg Team – 19.5.1
Jetpack: by Automattic – 13.9.1
Maintenance: by WebFactory Ltd – 4.15
MapPress Google Maps and Leaflet Maps: by Chris Richardson – 2.94.3
ShopEngine: by Wpmet – 4.7.2
Trustpilot-reviews: by Trustpilot – 2.5.925
Spectra: by Brainstorm Force – 2.16.3
UpdraftPlus - Backup/Restore: by TeamUpdraft
DavidAnderson – 1.24.7

WooCommerce Stripe Gateway: by Stripe – 8.8.1
WooCommerce Legacy REST API: by WooCommerce – 1.0.4
WooPayments: by WooCommerce – 8.4.0
WooCommerce PayPal Payments: by WooCommerce – 2.9.3
WooCommerce: by Automattic – 9.3.3
Yoast SEO: by Team Yoast – 23.7
YITH WooCommerce Gift Cards: by YITH – 4.17.0

### Inactive Plugins (0) ###


### Must Use Plugins (2) ###

Endurance Page Cache: by Mike Hansen – 2.2.1
SSO: by Garth Mortensen
Mike Hansen – 0.5


### Settings ###

Legacy API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
pw-gift-card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: ?
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 77 KB

### WC Pages ###

Shop base: #2173 - /challenges/
Basket: #2196 - /cart/ -  Contains the [woocommerce_cart] shortcode
Checkout: #2201 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
My account: #2204 - /account/
Terms and conditions: #2177 - /terms-conditions/

### Theme ###

Name: Astra
Version: 4.8.3
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### WooPayments ###

Version: 8.4.0
Connected to WPCOM: Yes
WPCOM Blog ID: 137943568
Account ID: acct_1NMXR9FjXrmtpA3h
Payment Gateway: Enabled
Test Mode: Disabled
Enabled APMs: card
WooPay: Not eligible
Apple Pay / Google Pay: Enabled (product,cart,checkout)
Fraud Protection Level: basic
Multi-currency: Disabled
Auth and Capture: Enabled
Documents: Enabled
Logging: Disabled

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: GB
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled
PayPal Shipping Callback: –
Apple Pay: –
Google Pay: –
Fastlane: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings

Daily Cron: ? Next scheduled: 2024-11-05 18:17:36 +00:00
Options: ?
Notes: 142
Onboarding: completed

### Action Scheduler ###

Complete: 42
Oldest: 2024-10-30 19:28:19 +0000
Newest: 2024-11-04 17:52:37 +0000

Failed: 479
Oldest: 2023-06-24 15:27:38 +0100
Newest: 2024-11-04 18:02:59 +0000

Pending: 10
Oldest: 2024-11-04 20:07:28 +0000
Newest: 2024-12-03 06:00:00 +0000


### Status report information ###

Generated at: 2024-11-04 18:44:44 +00:00
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello lucykaty26,

    Thank you for contacting WooCommerce support.

    Have you tried enabling offline payment methods like Cash on Delivery or Bank Transfer?
    Testing these options will help narrow down the issue.

    If offline payments work, I recommend enabling only WooPayments.
    Then create a new topic in the WooPayments forum to explain the issue in detail, as this will allow the support team to assist you further.

    Please don’t hesitate to contact us again if you have more questions or concerns.
    We are here to help ??

    Best regards.

    Thread Starter lucykaty26

    (@lucykaty26)

    Hi,

    Thank you for the reply!

    I have enabled cash on delivery and now when I checkout the error code about no payment methods has gone but the page doesn’t load. It says “cash on delivery – pay with cash upon delivery” But the loading icon continues on the page and the “place order” button isn’t clickable.

    Is it a good idea to deactivate and reinstall woo payments and start the process of setting it up again?

    Many thanks,
    Lucy

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello lucykaty26,

    Thank you for your reply.

    Cash on delivery is a core payment method and should work fine without any plugin.
    If you are facing an issue with the cash on delivery method, this suggests that the problem lies at the WooCommerce level.

    Can you share the website URL?

    I suspect a plugin conflict is occurring.
    Could you disable all the plugins except WooCommerce and switch to the Twenty Twenty-Four theme for the time being? Then check again if the issue persists.

    If the issue is resolved switch back to your theme and check again.
    Then activate plugins one by one to determine what causes the issue.

    Let me know how it goes.
    I am here for your assistance.

    Best regards.

    Thread Starter lucykaty26

    (@lucykaty26)

    Hi,

    The website is https://naturalwanders.uk/

    I was just about to follow your steps but I checked it and it seems to be working fine now. I managed to complete a test purchase for one of my products. I then checked another product and it loading symbol is back again.

    I believe the payments are working on https:// but not on https:// is that normal?


    Many thanks,
    Lucy

    Hey Lucy,

    I was just about to follow your steps but I checked it and it seems to be working fine now. I managed to complete a test purchase for one of my products. I then checked another product and it loading symbol is back again.

    Do you mean that the issue was resolved for one product, but returned for a different product? Or is this now working as expected regardless of the products purchased on checkout?

    I believe the payments are working on https:// but not on https:// is that normal?

    That is expected behavior. Most payment gateways, including WooPayments, require a valid SSL certificate?and need to be accessible over HTTPS before the payment gateway will allow payments on the site. You can read more about the requirements for WooPayments here:

    https://woocommerce.com/document/woopayments/startup-guide/#requirements

    Cheers!

    Thread Starter lucykaty26

    (@lucykaty26)

    Hi,

    It is all fixed now. The payment options weren’t showing in https:// but they were for https://

    Blue host have now fixed the issue with my SSL certificate and my payment methods and checkout is working perfectly.

    Many thanks for your help.

    Lucy

    Hi @lucykaty26,

    Glad to hear it – thanks for letting us know!

    If you have a few minutes, we’d love if you could leave us a review:?https://www.ads-software.com/support/plugin/woocommerce/reviews/.

    Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)
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