Payment Error Ocurred

  • Resolved chefpatricia

    (@chefpatricia)


    5 years ago

    I have multiple customers who are getting this error despite trying multiple payment options. We are using Square gateway for payments but due to this issue have added a Paypal option which has worked every time someone has used it.

“An error occurred, please try again or try an alternate form of payment.” I’m only in my fifth week of business but about 25% of customers are seeing this issue and are unable to pay for their orders. People whose cards do work and are able to save on file seem to be able to process every time. 

### WordPress Environment ###

WordPress address (URL): https://www.pksculinary.com
Site address (URL): https://www.pksculinary.com
WC Version: 3.8.0
REST API Version: ? 1.0.2
Log Directory Writable: ?
WP Version: 5.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.11
PHP Post Max Size: 96 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.66.0
OpenSSL/1.0.2t

SUHOSIN Installed: –
MySQL Version: 5.7.28
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.8.0
WC Database Prefix: wpuz_
MaxMind GeoIP Database: ?
Total Database Size: 15.71MB
Database Data Size: 10.99MB
Database Index Size: 4.72MB
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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (16) ###

Akismet Anti-Spam: by Automattic – 4.1.3
Better Search Replace: by Delicious Brains – 1.3.3
Child Theme Configurator: by Lilaea Media – 2.5.0
Code Snippets: by Code Snippets Pro – 2.13.3
Everest Forms: by WPEverest – 1.5.7
Gmail SMTP: by naa986 – 1.1.9
Head, Footer and Post Injections: by Stefano Lissa – 3.1.3
Redirection: by John Godley – 4.4.2
The Events Calendar: by Modern Tribe
Inc. – 4.9.11

Ultimate Responsive Image Slider: by FARAZFRANK – 3.3.9
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.20

Product Slider for WooCommerce: by ShapedPlugin – 2.1.15 – Not tested with the active version of WooCommerce
WooCommerce Admin: by WooCommerce – 0.21.0 – Not tested with the active version of WooCommerce
WooCommerce Print Invoice & Delivery Note: by Tyche Softwares – 4.5.3 – Not tested with the active version of WooCommerce
WooCommerce Square: by WooCommerce – 2.0.6 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.8.0

### Inactive Plugins (2) ###

Disable XML-RPC: by Philip Erb – 1.0.1
Woocommerce - Google Cloud Print: by [email protected] – 1.1 – Not tested with the active version of WooCommerce

### Settings ###

API Enabled: –
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #106 - /shop/
Cart: #108 - /cart/
Checkout: #110 - /checkout-2/
My account: #112 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: SEOS Restaurant Premium Child
Version: 1.0.5.1571472216
Author URL: https://seosthemes.com/
Child Theme: ?
Parent Theme Name: SEOS Restaurant Premium
Parent Theme Version: 1.0.5
Parent Theme Author URL: https://seosthemes.com/
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: –

### Square ###

Environment: Production
Tokenization Enabled: ?
Debug Mode: Save to Log

### Action Scheduler ###

Complete: 2,576
Oldest: 2019-10-13 17:28:26 -0700
Newest: 2019-11-13 08:52:24 -0800

Pending: 6
Oldest: 2019-11-13 09:44:23 -0800
Newest: 2019-11-17 01:58:39 -0800

Canceled: 6
Oldest: 2019-10-16 17:02:22 -0700
Newest: 2019-11-06 15:36:19 -0800

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 20 total)
  • AJ a11n

    (@amandasjackson)

    Hi @chefpatricia

    Thank you for posting here on the Square forum.

    I understand that you now have the SSL certificate, have updated the Square plugin (disconnected and reconnected) and debug is enabled, but the error is still occurring. Did the recent error happen for a customer or when you tested to see if you could reproduce the error?

    Can you please provide us with the most recent error log from the transaction that did not go through with Square.

    Thread Starter chefpatricia

    (@chefpatricia)

    Hi @amandasjackson ,

    The issue is still occurring. We had a customer with the issue on Nov. 11th. One customers purchase went through just fine. One customers didn’t. The log shows the customer that worked but doesn’t show the customer that didn’t. I do see this though at the top of the error log. The only thing in the log that looks odd. We did just find out yesterday that a customer who had this issue last week we sent an invoice to directly through squareup.com and they paid it and saved their card on file. Once the car was on file, for this weeks order it did process just fine through the website/woocommerce. So possibly as long as the card is on file it works, but new customers have an issue until we workaround the website to get a card on file. Not sure if that helps.

    11-11-2019 @ 08:50:26 – Payment nonce is missing
    11-11-2019 @ 08:50:41 – Payment nonce is missing
    11-11-2019 @ 08:52:00 – Payment nonce is missing
    11-11-2019 @ 08:52:17 – Payment nonce is missing
    11-11-2019 @ 08:52:51 – Request
    method:
    uri: createCustomerWithHttpInfo
    user-agent: WooCommerce-Square/2.0.6 (WooCommerce/3.8.0; WordPress/5.2.4)
    headers: Array

    Thank you so much for your help.

    Chef Patricia

    Plugin Support Ryan Ray, a11n

    (@ryanr14)

    Hi Chef Patricia,

    Thanks for the error logs, with these nonce errors it typically means something on the site is interfering with what card info and other data that’s being sent to Square.

    A first step then would to be to try and rule out any other plugins or your theme on the site from causing this issue. We’d recommend changing to the default Twenty Seventeen or Storefront theme and then trying again.

    If that doesn’t help, you’ll want to check for plugins by disabling all plugins, except for WooCommerce and the WooCommerce Square. ??

    Let us know what you find.

    Nicole

    (@indigodove)

    Hi Ryanr14 !

    Based on reading your last comment in this thread I began to deactivate plugins 1 by 1 on a clients site and tested out a purchase after each deactivation. Turns out it was the SEO-All-In-One plugin that was causing the issue. My clients logs also showed the “Payment nonce is missing” error which lead me to this thread. After deactivating the SAIO plugin the payments are processing normally. Is there another SEO plugin that will not interfere with this plugin? I’m not sure which features of the SE0-All-In-One plugin are causing the issue, but I’d sure love to find out. This is the very first time we’ve run into this issue in 2 years. Do you have any suggestions?

    Many thanks!

    Best,
    Nicole

    Plugin Support Ryan Ray, a11n

    (@ryanr14)

    Hi @indigodove,

    Good work finding the cause. I think if the clients site, or client/you, are familiar and like using that plugin it’d be ideal to report the issue to their team.

    When this sort of thing happens with payment methods it is usually a JavaScript error or something that loads over HTTP instead of HTTPS, which for good reason scares the payment processor since it’s not secure. ??

    Nonetheless, the other big player in the SEO plugin space would be Yoast but like I said it should be something that the All in One SEO team could help fix quicker than you switching and redoing your SEO setup in another plugin.

    Thanks for letting us know your solution thus far!

    Michael Torbert

    (@hallsofmontezuma)

    WordPress Virtuoso

    Hi @indigodove

    All in One SEO Pack dev here. We’d definitely like to figure out what’s going on and get this resolved for you.
    Please contact us here and we’ll be happy to investigate further: https://semperplugins.com/contact/

    AJ a11n

    (@amandasjackson)

    @chefpatricia

    Because this is the thread that you have started, can you please let us know how you have done with the suggestion to troubleshoot made by Ryan.

    Thread Starter chefpatricia

    (@chefpatricia)

    @amandasjackson I will absolutely do that, I was unavailable yesterday to work on it due to a private catering job but I am going to research that and try some of the suggestions today as I’ve never done any of this before. I will keep you posted.

    Michael Torbert

    (@hallsofmontezuma)

    WordPress Virtuoso

    @chefpatricia
    I’ve opened an issue for this here: https://github.com/semperfiwebdesign/all-in-one-seo-pack/issues/3047
    You can contact us here and we’ll be happy to assist in figuring out what the problem is. https://semperplugins.com/contact/
    Where it asks for a “license key” just paste the URL of this forum thread so we know who you are. ??

    AJ a11n

    (@amandasjackson)

    @hallsofmontezuma it was another user @indigodove who jumped in on this thread that was having an issue related to your plugin – not @chefpatricia , which is why I specifically @ mentioned the original poster as I did not want our support to think this is an issue that is caused by another plugin for the original poster. Thanks for helping out the other user!

    Michael Torbert

    (@hallsofmontezuma)

    WordPress Virtuoso

    @amandasjackson Oops, my mistake. Thanks for the followup. ??

    Plugin Support Ryan Ray, a11n

    (@ryanr14)

    Thanks all for helping find a solution to the second issue at hand here.

    For our beloved OP, @chefpatricia, let us know what you find in your testing when time allows! Thanks. ??

    Nicole

    (@indigodove)

    Thank you @ryanr14 ! Thank you so much @hallsofmontezuma , I will follow up via the contact form.

    Best,
    Nicole

    Plugin Support con

    (@conschneider)

    Engineer

    I’m going to mark this as resolved – see you there!

    Kind regards,

    AJ a11n

    (@amandasjackson)

    @conschneider this isn’t resolved, we’re still waiting for the OP to comment as both @ryanr14 and I mentioned. @indigodove was not the OP

    @chefpatricia please do comment when you have completed your testing

Viewing 15 replies - 1 through 15 (of 20 total)
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