Payment error on some attendees?

  • Hi Guys

    I have a huge issue that i cannot find the solution to.

    I have an event where people have to pay. Most of the people can just go and pay with no problem but some peoples payments doesnt get registrated which means they will not pop up on the “transaction” list and instead they are highlighted as “processing (Stripe)”

    then i go to stripe and i cant see any sign that they tried to pay, they are not on the logs list, all customers that have paid is on the logs list but then it just skips the ones where the payment has failed. Can anybody please help my i dont know what to do.
    this error occurs in about 20% of the payments ??

    The page I need help with: [log in to see the link]

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