Payment error: Order Declined : Merchant disabled

  • Resolved MCaulfield

    (@mcaulfield)


    4 years ago

    Hi,
    We are receiving a Payment error: Order Declined : Merchant disabled error. I have contacted Card Connect and they directed me here. Not sure how to remedy.

    We are using Card Connect 3.7.0 and Woocommerce 3.8.1
    Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author RexAK

    (@rexak)

    Apologies for the delay. The Merchant Disabled error is being thrown from the CardConnect servers, and is listed here:https://developer.cardconnect.com/gateway-response-codes#gateway-response-codes

    If you would, reconnect with your CC representative, and give them the code from their listings: ‘PPS 97 C “Merchant disabled“.’
    While I cannot troubleshoot your particular issue from the front end of your site, if you’re receiving any official error message, I think your plugin is talking to CC servers. Perhaps there is something not setup correctly for your account? You may need to ask them to set your account up for WooCommerce, as I’ve seen that be an issue before.

    Plugin Author RexAK

    (@rexak)

    Haven’t heard back from you. Closing due to lack of activity.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Payment error: Order Declined : Merchant disabled’ is closed to new replies.