Payment error:An error occurred while processing your PayPal payment. Please con

  • Resolved alantomkins

    (@alantomkins)


    8 years, 3 months ago

    I am getting this error message at the end of a transaction.
    Payment error:An error occurred while processing your PayPal payment. Please contact the store owner for assistance.
    The payment is going into PayPal and the client is getting the PayPal email and the receipt including the download link where appropriate.

    In PayPal I have setup the API signature details correctly. I also setup a return URL but we were getting this message without the return URL.
    Everything looks to be correct but I can’t get rid of this error.
    I have the log files but I am not technical enough to understand them.Has anyone had this issue and been able to sort it?

    Many thanks,

    Alan

    https://www.ads-software.com/plugins/woocommerce-gateway-paypal-express-checkout/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor D Smith a11n

    (@dsmithweb)

    Automattic Happiness Engineer

    Hi Alan!

    If you’re comfortable editing your plugin, can I ask you to make a change to woocommerce-gateway-paypal-express-checkout/includes/class-wc-gateway-ppec-api-error.php ?

    At line 54, change 

    default:      return 'An error occurred while processing your PayPal payment.  Please contact the store owner for assistance.';

    To:

    default:      return 'An error occurred while processing your PayPal payment.  Please contact the store owner for assistance (' . $this->error_code . ')';

    …then please report back with the updated error message on your store. That should tell us what’s happening.

    If you’re not comfortable with these changes, please open a ticket at WooCommerce.com My Account > Tickets . Please also (in that ticket, not here!) include your site URL and admin username and password.

    Thanks!

    Thread Starter alantomkins

    (@alantomkins)

    Hi, I’m afraid as it’s a live and active store I’ve reverted back to the standard PayPal option and disabled this plugin.

    This is working fine although not as nicely but there are no error messages.

    Sorry I can’t do testing on a live site. Really disappointed that previous PayPal Express plugins that worked fine have been replaced by one with errors.

    Thanks, Alan

Viewing 2 replies - 1 through 2 (of 2 total)
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