Payment failed

Currently having the same issue. Stripe renewals are processing, but PayPal ones give me this error.

Hello @oliverrealize and @metalinedev

thank you for reaching out to us concerning this issue. We already have a ticket open for this bug and have linked your ticket to this as well (in order for you to be kept up to date).

The issue was found with another merchant and seems to be linked to the failure to create a token that is needed to link the account to the plugin. This is going to be investigated asap, but since we are in the middle of a release (1.6.0) there are many other tasks that require our developers’ attention. We will push the dev’s to pick this up for the 1.6.1 release, so it will take some time before this issue will be fixed. I would advise you to instead use the PayPal Checkout plugin instead until we have fixed this bug.

Once we have any fix available for you, we will let you know (and ask if you want to use this to test the fix).

I am sorry that I can’t resolve this issue straight away for you, but we are working on it and will keep you in the loop.

Kind regards,
Joost

Hi. I have the same problem

Greetings

Same issue with variable subscription. Am using PayPal Payments 1.6.1

@joostvandevijver for you folks to push PayPal Payments over the other PayPal plugins and then break PayPal Payments and then tell people you have other priorities is very concerning. We need an ETA on a fix now.

@joostvandevijver Any updates on the “no payment tokens”?

2021-11-08T10:27:57+00:00 INFO Start moneytransfer for order 52663
2021-11-08T10:27:57+00:00 DEBUG GET https://api.paypal.com/v2/vault/payment-tokens/?customer_id=wc-9
Response Debug ID: 52e01da99989f
Response: Array
(
    [code] => 200
    [message] => OK
)

2021-11-08T10:28:00+00:00 ERROR Payment failed. No payment tokens found for customer 9.
2021-11-08T10:28:00+00:00 INFO Moneytransfer for order 52663 is completed.

Still present in 1.6.1, with NO Reference Transactions enabled (hope it doesn't matter)

Not sure if it's important but "No payments available yet" is displayed on the my account, after the initial purchase of an automatic renewable subscription:

View post on imgur.com

• This reply was modified 3 years ago by egilsandfeld. Reason: Added payments details

Hello @egilsandfeld

sorry for the long silence, our developers have been busy on this “token” issue. We know it is a hard one to work with, but we believe we might have covered it in the next version that should release within 2 weeks (this week we start release testing).

We have some different versions of this issue and we are hopeful we covered them all, but only once we release this update to the public we will know if it does.

We need to ask to wait a little bit longer for this release.

Kind regards,
Joost

Thank you for getting back, Joost. You guys must be busy.
Please let me know the version number of this fix, once you know it and it’s released.

No problem @egilsandfeld
This thread is linked to the bug, so it should be updated here.
The next version will be 1.6.2 or 1.7.1

Kind regards,
Joost

Hello all,
this issue should be resolved with the 1.6.2 release. If you are still experiencing this issue, please open a new thread or open a ticket on our service desk here: https://paypal.inpsyde.com/docs/request-support/

Marking this thread as resolved.

Kind regards,
Joost