Payment Failed

  • Resolved Kojote

    (@lunchglaz)


    1 year, 8 months ago

    Hi all,

    we got the follow error message after a customer wants to pay the order with paypal:

    Could not patch order. OrderEndpoint.php:564 Status der Bestellung von Zahlung ausstehend auf Fehlgeschlagen ge?ndert.

    Can anybody help?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @lunchglaz

    This error certainly relates to the PayPal Payments plugin, but I see some possibility that it may also have some relationship with the other error you reported in this thread.

    Can you reproduce this error? Does it possibly occur after the buyer initially saw the error you previously mentioned?

    The best thing you can do is to enable Logging in the Connection tab of the PayPal Payments plugin settings to gather more details about the plugin activity.
    We are then interested in a copy of your logs after you encountered the problem again to help us better understand your setup and identify potential issues.
    The system report can be accessed from here:
    WooCommerce > Status > Get system report > Copy for support
    You can share the report and logs with us either here in the forums or privately?from here, if you prefer. If sending privately, please include a link to this thread for context.

    The payment process goes through multiple stages, including order creation and order patching. The logs should tell us more about potential failures during the patch operation.

    Thanks!

    Kind regards,
    Niklas

    Plugin Support Krystian

    (@inpsydekrystian)

    Hello

    I have looked at your inquiry and can confirm that you have successfully contacted us directly and your request is currently being handled by one of my colleagues.

    If you still have any questions for us, please state them in your support ticket, as we will mark this thread as resolved.

    Regards,
    Krystian

    • This reply was modified 1 year, 6 months ago by Krystian.
Viewing 2 replies - 1 through 2 (of 2 total)
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