Payment failed but redirects to the ”booking confirmed” page

  • Resolved etneebrand

    (@etneebrand)


    6 months, 2 weeks ago

    Hi guys, I’m structuring my site with this theme but I’m having problems, I’m testing the payments and when I try to make one and it doesn’t work it takes me back to the ”booking confirmed” page which should be the one when a transaction goes through successful

    I have set the pages correctly as you can see, it should be redirected to the ”transaction failed” page but this does not happen, how to solve it?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support eugenewhite

    (@eugenewhite)

    Hello there! 

    Sorry to hear that you faced such an issue with our Hotel Booking plugin. 

    But we will need to take a closer look at your WordPress and the plugin configuration to try to understand the reason for that, locally it works perfectly fine. 

    So please, contact us via the live chat on our website or submit a support ticket so we can check everything out. Thank you! 

    Also, specify the way you failed your transaction so we can try to reproduce this issue locally. Thanks! 

    Thread Starter etneebrand

    (@etneebrand)

    Hi, how can I contact you via live chat?

    Plugin Support eugenewhite

    (@eugenewhite)

    Hello there! 

    You may contact us via the live chat on our motopress(dot)com website.?

    Plugin Support eugenewhite

    (@eugenewhite)

    Hello there! 

    I hope you are doing well. 

    Since I haven’t received a response from you, I will consider this topic resolved. 

    If you have any other questions or need assistance with something else, please feel free to submit a new inquiry.

Viewing 4 replies - 1 through 4 (of 4 total)
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