Payment failed removing bookings

  • Resolved felipemoslavacz

    (@felipemoslavacz)


    2 months ago

    Hello,

    We’re having issues with WooCommerce Square when a payment fails.

    The first issue we noticed is that when the checkout process starts, there is a change for the booking status to “in cart”. I think this works well for physical products, but we’re having issues with bookings. Since they are virtual products, the previous “confirmed” status gets updated and the booked date gets released in the calendar. Is there a way to customize this with some filter?

    The other issue is when an user purchases with an invalid credit card and keeps trying and getting the same status, after around 3 attempts there is a bug that completely deleted the booking assigned to the order from the database and also caused a fatal error in the order items section.
    https://snipboard.io/3oLXeY.jpg

    I’m sharing some logs here:
    https://gist.github.com/felipemoslavacz/6024aef5515eed4375cf96d23b7b0527

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello felipemoslavacz,

    Thank you for contacting Woo support.

    To clarify, are you using the WooCommerce Bookings plugin?
    If so, I recommend creating a ticket through your WooCommerce.com account for more tailored assistance.

    The issues you’re experiencing with the booking status changing to “in cart” and the subsequent database deletion appear to be closely tied to the Booking feature and the custom order status.

    Let me know if you have any other questions or need help with creating a ticket.

    Best regards.

    Thread Starter felipemoslavacz

    (@felipemoslavacz)

    Hi Zubair,

    Thanks for the reply, I’ll reach out through my WooCommerce.com account.

    Best.

Viewing 2 replies - 1 through 2 (of 2 total)
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