Payment Failed (Status code INVALID_ENUM_VALUE: “ is not a valid enum value for

BUMP since it’s been 11 days. Bueller….

Hi there @7thcircle,

Sorry about the wait on this. This error:

Square Payment Failed (Status code INVALID_ENUM_VALUE: “ is not a valid enum value for billing_address.country)

means that Square is rejecting the transaction as it is not receiving a transaction value that aligns with the currency for your country.

This could be caused by a conflict from a third-party theme or plugin, or by mismatched settings on your website.

First, I recommend checking that both your Square account and WooCommerce site are using the same currency. You can check and change the currency for your WooCommerce site by going to WooCommerce > Settings > General. If you are unsure of what currency your Square account uses, you can contact Square customer support and they will be able to tell you.

If your WooCommerce site is using the same currency as your Square account already, then I would suggest some theme and plugin conflict tests. We have a guide on how to test for conflicts here:

https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

Since those tests will impact the look and functionality of your site, I recommend doing them on a staging site. If you don’t already have a staging site set up, check with your hosting company as many offer this as part of their packages. Otherwise, you can use a free plugin such as WP Staging to set one up.

Let me know how it goes!

The site was set to Geolocate. Forcing the site to use the store location as the default customer location fails with a bad zip code. The only fix is to manually enter billing zip, country, and state into the users I create, but this causes the zip field to be hidden on the payment form. I resolved that with the css

/* Square Zip Code Display */
.woocommerce #payment div.payment_method_square_credit_card .wc-square-credit-card-card-postal-code-parent.hidden {
display: block;
}

The issue does not present itself on new orders from new customers, and does not happen on new orders from logged in customers. It is only when I send a invoice since I allow them to pay without signing in.

I have tried this with Storefront as my theme as well as twentysixteen, I generally run Genesis.

Hi @7thcircle,

Thanks for testing this. We’re not familiar with other reports of the same error, so we’ll need to check this in details.

Can you please send the System Status Report so that we can check the site setup and checkout page? You can find it under WooCommerce > Status in WP Admin.

Thanks!

### WordPress Environment ###

WordPress address (URL): https://www.attogtech.com
Site address (URL): https://www.attogtech.com
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Thank you for the System Status Report! I checked the checkout page at https://www.attogtech.com/checkout/ and can see there are only 3 fields in there – first name, last name and email address:

https://cld.wthms.co/fVr4ZB

When creating a payment in Square, it requires many different pieces of information, including customer billing and shipping address:

https://developer.squareup.com/docs/api/connect/v2#endpoint-payments-createpayment

Here the only piece of customer address we have access to is the zip code, and so the plugin returns an error when trying to process customer country, which is not present in this checkout form.

Is there some reason why all standard billing address field are hidden on this page? You may want to double check this with Square support to make 100% sure, but as far as I know it’s not possible to process a payment with them online without passing them the full customer address.

Cheers!

Please see the original post. I am creating the user and populating the country.

This is only an issue on existing users, not on new customers.

Since these are virtual products I don’t need the address, and to be GDPR compliant should only collect the information that I need. Also, my customers will abandon their orders if I require them to give me irrelevant information. All that Square requires is the country and zip code.

Hi @7thcircle,

Thank you for your explanation. That’s a tough case we have here. The error we’re seeing is for the billing country, and we don’t have any other reports of the same behavior from any other sites. I’m also unable to reproduce it on mine. I’m not sure how exactly you’re populating the country at the checkout after hiding the original field, but so far it looks that Square scripts are unable to read this value from there, which isn’t the case with standard WooCommerce checkout.

Even though we’re unable to support custom coding, one thing we can do is to make 100% sure that this error doesn’t happen if we enable the standard checkout page back. We’ll need a test copy of your site to check this.

Some hosting providers offer a one-click solution to create a staging site, so you may want to check this with yours. If they don’t, you can create a test copy using a free plugin called WP Staging:

https://www.ads-software.com/plugins/wp-staging/

As soon as you create a staging site, please open a support ticket at https://woocommerce.com/my-account/create-a-ticket/ and we’ll continue troubleshooting there.

Thanks!

I have a staging site, but as you are aware, square will only connect to a single site so it is hard to test that way. The problem with the info is it tries to verify the shipping info instead of the billing info. I have populated the user’s billing info in the user profile and I have done it when I create the manual order. The solution that works best is to also add custom css to make sure that the zip code field is not hidden on the square form.

That’s interesting! Can you please confirm if the product is marked as Virtual in WooCommerce? I just tested this on my site, and with the Virtual checkbox enabled WooCommerce will only pass the billing address to Square. Without it, it’s both billing and shipping.

If this doesn’t help, we can try to connect your staging site to our own test Square account if you send us a support ticket, and see what happens when we try to place the order under different scenarios. As I mentioned, we won’t likely be able to help much with debugging the actual code, but we should at least able to narrow down possible causes.

Cheers!

YEs, the items are marked as virtual. When inspecting in Chrome / FF the shipping info is being confirmed instead of billing. I have updated to the new version this morning, and am now requiring all of my users to full out full information for all products to make this work, but this does run affoul of GDPR and soon CCPA.

Hi there,

We haven’t heard back from you in a while and based on your last message, thing seemed to work(?). Granted they were not ideal.
So I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Kind regards,

You have not resolved the issue, I had to create a workaround. You have not heard from me since I was the last to respond and as is par for your support it takes several weeks to get a response.

Hi again,

Ok then let’s continue in our ticket system so we can take an in depth look. Create a staging site and open a support ticket at https://woocommerce.com/my-account/create-a-ticket/ and we’ll continue troubleshooting there.

Kind regards,

Ticket Submitted

WooCommerce Support: Ticket #2477244