Payment fails silently

  • Resolved greg.blass

    (@gregblass-1)


    10 years, 5 months ago

    From tech support (I think my client entered a comma):

    Hi Greg,

    Thanks for calling in this afternoon! It was nice chatting with you.

    I was able to track down a transaction request for that particular customer, and there was a validation error that was preventing the transaction from going through successfully. It looks like the form was submitting the amount value in a format that Braintree cannot recognize. The amount must be similar to “10,” “10.00” or “1000”. No other special characters, like commas for values larger than 999.99, can be submitted in the amount. I recommend reaching out to the team that maintains the gravity forms plugin and explain the issue you are seeing.

    I hope this helps! Let me know if you have any additional questions.

    https://www.ads-software.com/plugins/gravity-forms-braintree/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter greg.blass

    (@gregblass-1)

    It seems that after I’ve upgraded and de-activated and then activated the plugin, and then set everything up again – it will actually fail validation with a comma. But it seems that the payment form field is automatically giving it one. So it looks like in 1.1 you can’t pay more then $999.

    It also fails with dashes inbetween the card number.

    Thread Starter greg.blass

    (@gregblass-1)

    Sorry for all these posts.

    Currently I’m getting transactions submitted for settlement even though its failing validations because of dashes in the credit card numbers in the sandbox.

    Thread Starter greg.blass

    (@gregblass-1)

    You can delete all this, I’m hoping the first error was due to the fact that I was running an older version. I posted an issue on the github repository regarding the dashes in the credit card field.

    Plugin Contributor lukerollans

    (@hellolukerollansme)

    PS: Gravity Forms Braintree disappearing if it wasn’t the most recently activated plugin is a known bug, but once re-activated you don’t have to “set everything up again”. All data remains intact. All works as expected after re-activation.

    As I mentioned, known bug, will be fixed in the next version.

Viewing 4 replies - 1 through 4 (of 4 total)
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