Payment gateway doesn’t get the right order number

  • Resolved transylvanialive

    (@transylvanialive)


    10 months, 1 week ago

    Hello,

    We are using Netopia Payments, a Romanian payment processor. For some reason, they are still getting the order number from post_id. I read this instruction from you: “Instead of referencing $order->id or $order->get_id() when fetching order data, use $order->get_order_number()” and I made a change in the files related to their module, but something went wrong. My question is, do you also need to make a change on your end or we just need to talk to the developers of the other module and have them do it on their end?

    The page I need help with: [log in to see the link]

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  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi transylvanialive,

    Thanks for reaching out.

    It appears in the Netopia Payments plugin that you are using returns?post_id?instead of our sequential number. Unfortunately, this cannot be fixed at our end. We suggest you too contact the plugin vendor and request them to use?$order->get_order_number()?instead of referencing?$order->id?or?$order->get_id()?when fetching order data. Thanks for understanding.

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