• Resolved albertaforcefreealliance

    (@albertaforcefreealliance)


    When a product is in the cart, coupons will not apply despite all conditions being met. I created a test code with no restrictions and it does not fix the issue. The payment gateway is also completely greyed out – nothing can be clicked on. The rest of the checkout page works (checkout fields can be entered). I have tried this with both a two and one page checkout. Everything has been recently updated and I’ve tried deactivating plug-ins.

    Here is the product I’m using: https://albertaforcefreealliance.com/product/separation-anxiety-with-malena-demartini/

    Coupon code set up with no restrictions should apply a $50 fixed product discount: TEST

    System report below. Thanks for any insight!

    ‘`
    ### WordPress Environment ###

    WordPress address (URL): https://albertaforcefreealliance.com
    Site address (URL): https://albertaforcefreealliance.com
    WC Version: 3.8.1
    REST API Version: ? 1.0.2
    Log Directory Writable: ?
    WP Version: 5.3.1
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.1.33 – We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 128 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.59.0
    OpenSSL/1.0.2r

    SUHOSIN Installed: –
    MySQL Version: 5.6.40-84.0-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 3.8.1
    WC Database Prefix: wph1_
    MaxMind GeoIP Database: ?
    Total Database Size: 19.44MB
    Database Data Size: 16.13MB
    Database Index Size: 3.31MB
    wph1_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wph1_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wph1_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wph1_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wph1_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wph1_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wph1_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wph1_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wph1_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wph1_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wph1_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wph1_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wph1_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wph1_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wph1_atbdp_review: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wph1_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wph1_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wph1_connections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wph1_connections_address: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wph1_connections_date: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wph1_connections_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wph1_connections_link: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wph1_connections_messenger: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wph1_connections_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wph1_connections_phone: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wph1_connections_social: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wph1_connections_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wph1_connections_term_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wph1_connections_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wph1_connections_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wph1_drts_directory_directory: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wph1_drts_display_display: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wph1_drts_display_element: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
    wph1_drts_entity_bundle: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wph1_drts_entity_field: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wph1_drts_entity_fieldconfig: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    wph1_drts_entity_field_color: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wph1_drts_entity_field_date: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wph1_drts_entity_field_email: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wph1_drts_entity_field_entity_featured: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wph1_drts_entity_field_entity_terms: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wph1_drts_entity_field_entity_term_content_count: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wph1_drts_entity_field_frontendsubmit_guest: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wph1_drts_entity_field_icon: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wph1_drts_entity_field_location_address: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wph1_drts_entity_field_payment_plan: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wph1_drts_entity_field_phone: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wph1_drts_entity_field_range: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wph1_drts_entity_field_social_accounts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wph1_drts_entity_field_time: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wph1_drts_entity_field_url: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wph1_drts_entity_field_video: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wph1_drts_entity_field_voting_vote: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
    wph1_drts_entity_field_wp_image: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wph1_drts_system_component: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wph1_drts_system_route: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wph1_drts_view_filter: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wph1_drts_view_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wph1_drts_voting_vote: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wph1_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wph1_loginizer_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wph1_options: Data: 4.03MB + Index: 0.08MB + Engine InnoDB
    wph1_postmeta: Data: 1.52MB + Index: 0.31MB + Engine InnoDB
    wph1_posts: Data: 9.05MB + Index: 0.13MB + Engine InnoDB
    wph1_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wph1_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wph1_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wph1_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wph1_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wph1_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wph1_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wph1_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wph1_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wph1_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (15) ###

    Classic Editor: by WordPress Contributors – 1.5
    Directories – Frontend: by SabaiApps – 1.2.82
    Directories – Payments: by SabaiApps – 1.2.82
    Directories Pro: by SabaiApps – 1.2.82
    Directories – Reviews: by SabaiApps – 1.2.82
    Directories: by SabaiApps – 1.2.82
    Fusion Builder: by ThemeFusion – 2.1.2
    Fusion Core: by ThemeFusion – 4.1.2
    Jetpack by WordPress.com: by Automattic – 8.0
    Loginizer: by Raj Kothari – 1.4.3
    Maintenance: by WP Maintenance – 3.85
    SG Optimizer: by SiteGround – 5.3.9
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.18
    WooCommerce: by Automattic – 3.8.1
    WPForms Lite: by WPForms – 1.5.7

    ### Inactive Plugins (3) ###

    Advanced Classifieds and Directory Pro: by PluginsWare – 1.7.5
    Akismet Anti-Spam: by Automattic – 4.1.3
    Contact Form 7: by Takayuki Miyoshi – 5.1.6

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: CAD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #1802 – /shop/
    Cart: #1795 – /cart/
    Checkout: #1798 – /checkout-cart/
    My account: #1800 – /my-account/
    Terms and conditions: #1804 – /terms-and-conditions/

    ### Theme ###

    Name: Avada
    Version: 6.1.2
    Author URL: https://themeforest.net/user/ThemeFusion
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?

    ### Templates ###

    Overrides: Avada/woocommerce/cart/cart.php
    Avada/woocommerce/checkout/form-pay.php
    Avada/woocommerce/checkout/review-order.php
    Avada/woocommerce/checkout/thankyou.php
    Avada/woocommerce/loop/loop-start.php
    Avada/woocommerce/single-product/add-to-cart/variable.php
    Avada/woocommerce/single-product/short-description.php
    Avada/woocommerce/single-product/tabs/additional-information.php
    Avada/woocommerce/single-product/tabs/description.php

    ### Action Scheduler ###

    Complete: 21
    Oldest: 2019-11-22 09:03:06 +0000
    Newest: 2019-12-12 06:31:06 +0000

    Pending: 0
    Oldest: –
    Newest: –

    Canceled: 0
    Oldest: –
    Newest: –

    In-progress: 0
    Oldest: –
    Newest: –

    Failed: 0
    Oldest: –
    Newest: –

    `’

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
Viewing 6 replies - 1 through 6 (of 6 total)
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