Payment gateway unreachable

  • Resolved shaunj1380

    (@shaunj1380)


    1 year, 6 months ago

    I am unable to issue refunds through WooCommerce to Sezzle. This started today. I disabled all plugins and themes for kicks and it still doesn’t work.

    I’m not finding anything in the logs to point me to what could be causing the issue.

    The page I need help with: [log in to see the link]

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  • Thread Starter shaunj1380

    (@shaunj1380)

    Looks like I’m getting this error in the logs:

    Response Body
    05-11-2023 @ 14:23:39 – {“status”:500,”id”:”general_error”,”message”:””}
    05-11-2023 @ 14:23:39 – 500

    Plugin Author Sezzle

    (@sezzledev)

    May be you should not get a 500 here but it seems like refunds are not processed due of lack of funds in your corresponding account. For more details, would suggest reaching out to your account manager or at [email protected]. Thanks.

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