Payment in dollars, even though website set to pounds

  • Resolved elbybrown

    (@elbybrown)


    4 years, 1 month ago

    Hi there,
    I hope someone can help.
    All payments going through fine in pounds as it should be and has been for the last two years, yesterday someone bought something and today too and paid through Paypal and its come through in dollars so I have lost about ￡60.00.
    It looks like everything is set to pounds in my website. I am at a loss at what to do. I am not a website developer by any stretch of the imagination.
    I have checked currency switcher – cant see anything obvious.
    Currency is set in GBP as default.
    I have looked over the Paypal page and phoned too – all set in pounds
    I am so confused.
    Please, please does anyone know whats up?
    Thanks ever so much.
    Laura B

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter elbybrown

    (@elbybrown)

    Also should I turn off the paypal option? :/ And also wondering if the same will happen in stripe.
    Thanks ever so much in advance. Appreciate any help.
    Kindest,
    Laura B

    Plugin Support tijosh

    (@tijosh)

    Hi there @elbybrown,

    If the site’s currency is set to GBP, WooCommerce will by default pass along that currency to PayPal, and it should show as GBP in PayPal checkout like this.

    When testing checkout and selecting “USD” in the currency switcher, I get prompted to pay in USD; see the screenshot here.

    It sounds like the currency switcher plugin on the site is causing the change here, and I’d recommend checking its settings or reaching out to the plugin author for further help. You can find its homepage by heading to WP Admin > Plugins and looking for the currency switcher plugin listed there.

    Thread Starter elbybrown

    (@elbybrown)

    Hi,
    Thank you so much for doing that test! That is so brilliant and so very helpful. It looks like a fix update on currency switch was released an hour ago. I am just backing up (cos lesson learned) and just installed and hoping it will fix the problem (fingers crossed). I know its important to keep updated but I am not really prepared tech wise for these issues so its wonderful to have this forum.
    I have switched off paypal just for a minute and will head over to the admin plug in as you suggest and see whats happening over there.
    Thank you once again, I can’t tell you how much I appreciate it.
    Kindest,
    Laura B

Viewing 3 replies - 1 through 3 (of 3 total)
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