Payment is ok but not booking is generated

Hello,

• The booking form must be bound to the product according to this docs, and the product must be added to cart from the WC product page. Otherwise, the booking may not be bound to the product in the first place.

• The payment must be processed from WC checkout page, and the gateway used must fully implement WC process. For example, if you use PayPal express checkout from the product page, the booking is not made yet (it is made when the product is added to cart via WooCommerce).

• The order status must be “pending” or “complete” after the checkout, and the booking status must be “pending” or “booked”. For example, if you are using a deposit plugin, the order status may be “partially_paid”, and since Booking Activities doesn’t recognize this status, the booking status is still “in_cart”, then it becomes “expired”, and 10 days later it is automatically removed.

Can you send me

• a screenshot of the orders that have had the problem
• a screenshot of an order that doesn’t have the problem (for comparison)

in WooCommerce > orders > click the order. I need to see the “Payment via…” line, the “Order notes” and the “Item” areas. (You can send them to [email protected] at your convenience)

Thanks for you answer!

The problem is that I have no trace of the failed order, just the payment in the sumup dashboard. No woocommerce order, no booking.

To answer you questions:

. the product is bound to the booking; it works in some cases but not in others.

. the payment is made via the cart page, the only method allowed is the sumup (credit card)

. after checkout the order is complete, when it’s generated.

here’s screenshot of a valid and complete order

https://cloud.mrjive.it/index.php/s/cq2tz6NnAEb65P2

Thanks for your time!

If there are no WooCommerce orders, then this is the root of the issue, and it is related to your “Sumup” payment gateway plugin. Indeed, Booking Activities is integrated to WooCommerce, the booking is attached to the order item, so if your payment plugin bypasses WC order process or doesn’t implement it correctly, then Booking Activities cannot work properly either.

I recommend contacting your “Sumup” payment gateway plugin support and telling them that the WC orders are sometime not created when a payment is made via their gateway.

Thanks a lot for your time!