Payment issue

Hi @pratiklodha

Have you enabled customer creation on the checkout page?

If not do that in the Woocommerce settings and see if that resolves the error message.

Kind regards

Hi @mrclayton

Yes, the setting is already enabled.

Please check here – https://drive.google.com/file/d/16cC-gdZS1j-m2mWOCOjLAwY0ApSU2uux/view?usp=sharing

Please let me know if I need to do anything more.

Thanks!

Hi @pratiklodha,

When you receive that message are you logged in as a customer or are you testing a guest checkout?

Kind Regards,

Hi @mrclayton

I tried it as a guest checkout.

Hi @pratiklodha

Try as a guest user but create an account on the checkout page and see what happens.

Kind regards

Hi @pratiklodha any update?

Hi, @mrclayton

I tried this as well. Not working.

I think the problem is not with this Stripe plugin.

I am creating an online learning portal using Tutor LMS plugin.

The Tutor LMS theme’s checkout page does not have fields that ask for customer billing details such as name, address and phone number.

And as per Indian regulation it’s mandatory to get these billing details. And hence Stripe (company) not able to process payments on my website.

I’ve contacted Tutor LMS support team regarding this issue.

I will update here once I get an update from them.

Thanks!

Hi @pratiklodha,

Thanks for the update.

Kind Regards,