payment issues

  • Resolved coconutboy

    (@megazord)


    3 years, 2 months ago

    Hi all, hope you are well.
    I am having some issues at checkout with Woo. I get : “An error occurred, please try again or try an alternate form of payment.”

    I only have 1 payment method which is Visa (cybersource) and all keys has been added correctly. Any ideas why this is the case ?

    I followed the thread HERE and I tried the fixes mentioned but no avail.

    Appreciate any updates!!
    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support abwaita a11n

    (@abwaita)

    Hi @megazord,

    Thanks for clarifying about the payment gateway that you’re using. The thread you referenced is for the WooCommerce Square plugin, which is different from CyberSource. Thus:

    Hope this helps.
    Thanks.

    Thread Starter coconutboy

    (@megazord)

    Hello Abwaita,

    Thank you for the reply. I did reply to my previous support ticket sent to Woo. Not sure you received if. If not, I will open a new one.
    Thanks.

    Hi @megazord

    I did reply to my previous support ticket sent to Woo. Not sure you received if. If not, I will open a new one.

    Sounds good. I’m marking this thread as resolved now. If you have any other questions regarding core WooCommerce features, feel free to open a new topic.

Viewing 3 replies - 1 through 3 (of 3 total)
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