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Resolved alridd22
(@alridd22)

2 years, 11 months ago

Hi

I’m having a bit of trouble with my site and I thought it best to turn to people who will know more about it than me!

Basically, I am using the WooCommerce Deposits/Partial Payments plugin, and when I send customers their partial payment link, the link is taking them to a blank checkout. I am currently using the Neve theme.

I have tested this using alternative themes and there is no issue.

https://www.cherrytopweddings.com/df480-checkout/order-pay/4558/?pay_for_order=true&key=wc_order_OVFI7zi0hFL55&payment=second_payment

As far as I am aware, the link is structured as it should be, the only point to note being that this is the second payment for order #4556, so should it be 4556-2 in the URL?

I am using Sagepay/Opayo as the payment gateway.

Any help/ideas would be greatly appreciated.

The page I need help with: [log in to see the link]
Viewing 4 replies - 1 through 4 (of 4 total)
Thread Starter
(@alridd22)

### WordPress Environment ###

WordPress address (URL): https://www.cherrytopweddings.com
Site address (URL): https://www.cherrytopweddings.com
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.24
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.35-38-log
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: wp_
Total Database Size: 209.05MB
Database Data Size: 184.14MB
Database Index Size: 24.91MB
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wpstg2_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg2_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg2_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg2_nf3_upgrades: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
wpstg2_options: Data: 3.50MB + Index: 0.19MB + Engine InnoDB
wpstg2_pmr_status: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg2_postmeta: Data: 31.52MB + Index: 3.03MB + Engine InnoDB
wpstg2_posts: Data: 1.52MB + Index: 0.39MB + Engine InnoDB
wpstg2_pts_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg2_pts_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg2_pts_tables: Data: 0.36MB + Index: 0.00MB + Engine InnoDB
wpstg2_pts_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg2_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpstg2_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg2_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpstg2_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpstg2_scc_coupons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg2_scc_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg2_scc_form_parameters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg2_scc_shortcodes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg2_smush_dir_images: Data: 0.14MB + Index: 0.06MB + Engine InnoDB
wpstg2_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg2_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg2_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg2_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg2_usermeta: Data: 0.20MB + Index: 0.03MB + Engine InnoDB
wpstg2_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpstg2_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpstg2_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg2_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg2_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg2_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg2_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg2_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg2_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpstg2_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg2_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpstg2_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg2_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg2_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg2_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg2_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg2_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg2_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg2_woocommerce_order_itemmeta: Data: 0.27MB + Index: 0.17MB + Engine InnoDB
wpstg2_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpstg2_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg2_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg2_woocommerce_per_product_shipping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg2_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wpstg2_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg2_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg2_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg2_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg2_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg2_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg2_yoast_indexable: Data: 1.50MB + Index: 0.47MB + Engine InnoDB
wpstg2_yoast_indexable_hierarchy: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
wpstg2_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg2_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg2_yoast_seo_links: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.06MB + Index: 0.13MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_ac_segments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_admin_columns: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ahm_events: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_ahm_pages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cartflows_ca_cart_abandonment: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_cp_calculated_fields_form_discount_codes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cp_calculated_fields_form_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cp_calculated_fields_form_revision: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cp_calculated_fields_form_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_frm_fields: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_frm_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_frm_items: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_frm_item_metas: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_action_meta: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_field_meta: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_form_meta: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_upgrades: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 5.08MB + Index: 0.22MB + Engine InnoDB
wp_pmr_status: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 38.52MB + Index: 2.88MB + Engine InnoDB
wp_posts: Data: 1.34MB + Index: 0.33MB + Engine InnoDB
wp_pts_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pts_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pts_tables: Data: 0.36MB + Index: 0.00MB + Engine InnoDB
wp_pts_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_scc_coupons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_scc_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_scc_form_parameters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_scc_shortcodes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.16MB + Index: 0.06MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.20MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_per_product_shipping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 1.52MB + Index: 0.36MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.13MB + Index: 0.06MB + Engine InnoDB

### Post Type Counts ###

acf-field: 11
acf-field-group: 1
attachment: 677
cost-calc: 1
custom_css: 1
dflip: 26
elementor_library: 8
frm_form_actions: 2
frm_styles: 1
go_pricing_tables: 15
modula-gallery: 1
nav_menu_item: 9
nf_sub: 749
oembed_cache: 18
page: 112
post: 9
product: 21
revision: 2
rpt_pricing_table: 1
shop_coupon: 23
shop_order: 71
shop_order_refund: 3
wcdp_payment: 66
wcpa_pt_forms: 5
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (35) ###

3D FlipBook : Dflip Lite: by DearHive – 1.7.13
WooCommerce Utp: by Utp – 1.3
Admin Columns Pro - Advanced Custom Fields (ACF): by AdminColumns.com – 2.7
Admin Columns Pro: by AdminColumns.com – 5.6.2
Advanced Custom Fields: by Delicious Brains – 5.10.2
Contact Form 7: by Takayuki Miyoshi – 5.5.2
WooCommerce Continue Shopping: by HappyKite – 1.4.3
Elementor Pro: by Elementor.com – 3.5.0
Elementor: by Elementor.com – 3.4.7
Essential Addons for Elementor: by WPDeveloper – 4.9.6
Go Pricing - WordPress Responsive Pricing Tables: by Granth – 3.3.19
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.2.0
Imsanity: by Exactly WWW – 2.7.2
Members: by MemberPress – 3.1.6
Min and Max Quantity for WooCommerce: by BeRocket – 1.3.2.1
Neve Pro Addon: by ThemeIsle – 2.0.5
Ninja Forms - ActiveCampaign: by Saturday Drive – 3.1.0
Ninja Forms - Layout & Styles: by The WP Ninjas – 3.0.29
Ninja Forms: by Saturday Drive – 3.6.5
Facebook for WordPress: by Facebook – 3.0.6
Phoenix Media Rename: by crossi72 – 3.4.6
Pirate Parrot: by Themeisle – 1.4.0
PixelYourSite: by PixelYourSite – 8.2.10
Redirection: by John Godley – 5.1.3
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.63

WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.13
Woocommerce Custom Product Addons: by Acowebs – 4.0.1
WooCommerce Deposits: by Webtomizer – 3.2.12
WooCommerce Free Gift Coupons: by Kathy Darling – 3.3.0
WooCommerce Opayo Form and Direct Gateway: by Andrew Benbow – 4.10.1
WooCommerce Shipping Per Product v2: by WooCommerce – 2.3.15
WooCommerce: by Automattic – 5.9.0
Yoast SEO: by Team Yoast – 17.5
WP Reset: by WebFactory Ltd – 1.93
WP STAGING PRO: by WP-STAGING – 4.1.0

### Inactive Plugins (12) ###

AG WooCommerce Barclay ePDQ Payment Gateway: by We are AG – 4.1.4
Akismet Anti-Spam: by Automattic – 4.2.1
Aurora Heatmap: by R3098 – 1.5.3
Hotjar: by Hotjar – 1.0.12
Modula: by WPChill – 2.5.5
Mouseflow for WordPress: by Mouseflow – 5.0.3
Pricing Table by Supsystic: by supsystic.com – 1.9.6
Product Tabs Manager for WooCommerce: by BeRocket – 1.1.5.1
Templates Patterns Collection: by ThemeIsle – 1.1.18
WooCommerce - ShipStation Integration: by WooCommerce – 4.1.48
WooCommerce Custom Product Addons (Free): by Acowebs – 2.5.5
WP STAGING: by WP-STAGING – 2.8.9

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (7) ###

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
WPE ElasticPress Autosuggest Logger: by WP Engine – 1.0.0
WP Engine Cache Plugin: by WP Engine – 1.0.5
WP Engine Seamless Login Plugin: by WP Engine – 1.5.5
WP Engine Security Auditor: by wpengine – 1.0.10
WP Engine System: by WP Engine – 5.0.1
WP STAGING Optimizer: by René Hermenau – 1.5.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #852 - /shop/
Basket: #248 - /cart/
Checkout: #249 - /df480-checkout/
My account: #250 - /df480-my-account/
Terms and conditions: #1530 - /terms-of-sale/

### Theme ###

Name: Neve
Version: 3.0.10
Author URL: https://themeisle.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: neve/woocommerce/product-searchform.php

### Action Scheduler ###

Complete: 129
Oldest: 2021-10-12 14:53:23 +0100
Newest: 2021-11-09 09:54:03 +0000

### sagepay ###

MCrypt: ? No
OpenSSL: ? Yes
OpenSSL Methods: ? Yes
PHP Max_Input_Vars: ? 10000
SagePay Form Enabled?: ?
Opayo Direct Enabled?: ?
Opayo Direct using Protocol 4.00?: ?

### Status report information ###

Generated at: 2021-11-09 10:39:15 +00:00
Just to add – Here is the system status report.
The two other themes I have tested are Elementor and Storefront, both of which worked perfectly.
Mat
(@mateithemeisle)
2 years, 11 months ago
Hello @alridd22,
This issue might be occurring due to a plugin conflict. So please deactivate all plugins and check if it resolves your issue and after that try activating the plugins one by one to find problematic plugin. Then replace it with an alternate plugin.
To do it safely without losing any of your work, please take the following steps:
Install and activate the Health Check plugin.
Enable the TroubleShoot mode.
Enable the Neve Theme and open the page.
Does it resolve the issue? If yes, then there is some plugin conflict or configuration error that you can check by enabling theme/plugins one by one in the troubleshooting mode.
Health Check allows troubleshooting without losing the current setup. The changes are done only temporarily until you turn off the troubleshooting mode. However, it is recommended to keep a backup.
You might want to back your website up before doing this; if you don’t already have a backup plugin, then you can use this one: https://www.ads-software.com/plugins/updraftplus/.
Since it’s a new plugin, it most likely won’t cause any additional issues.
Let us know if this solved your issue.
Thread Starter
alridd22
(@alridd22)
2 years, 11 months ago
Hi Mat, thanks for the reply.
As suggested, I have just worked through the plugins to identify the one causing the conflict, and it is Neve Pro Addon. It states there is an update due but when I try to update it says it is forbidden. When I deactivate the plugin, the checkout page loads as it should, but the formatting of my product/shop page has been lost.
Mat
(@mateithemeisle)
2 years, 11 months ago
Hello @alridd22,
Thank you for your reply!
Since you are a pro user please contact us here as we will be able to solve the issue in a more efficient way.
Thank you and we’ll await your e-mail!
Viewing 4 replies - 1 through 4 (of 4 total)
The topic ‘Payment Link – Blank Checkout’ is closed to new replies.