davexr
(@davexrt)

6 months, 1 week ago
Having 2 issues with the site, started about a week ago.

1- Cash orders option is above CC option, which makes it the default method on the checkout page.
If I move CC option up above cash→ click save changes= CC is above cash option..
If I refresh page= cash option moves above CC option.

I need CC to stay above cash so that it is the default payment option. What is causing the issue?
Screenshot: https://ibb.co/G3Q5Cn0

Issue #2- If cash option is enabled, the checkout page keeps loading and does not get anywhere…
Screenshot: https://ibb.co/hgT0qVr
- This topic was modified 6 months, 1 week ago by davexr.
- This topic was modified 6 months, 1 week ago by davexr.

Viewing 6 replies - 1 through 6 (of 6 total)

Thread Starter

(@davexrt)

system status report:


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`

Afzal (woo-hc)

(@afzalpansuvi)

6 months, 1 week ago

Hi @davexrt,

Thank you for reaching out. I understand you’re experiencing these issues with the payment methods. Let’s work on resolving them together. The issue with the payment method order might be due to a plugin conflict or a caching issue. Here’s what you can do:

Plugin Conflict: Deactivate all plugins except WooCommerce and see if the issue persists. If the problem is resolved, reactivate the plugins one by one to identify the conflicting plugins.
Caching: Clear your site and browser cache to ensure changes are reflected correctly. You mentioned using WP Fastest Cache; try clearing its cache as well.

The Checkout Page loading issue with the Cash option enabled could be related to a conflict or a script error. Try these steps:

Console Errors: Check your browser’s console for any JavaScript errors when the checkout page loads.
Error Logs: Look into WooCommerce’s logs for any errors that might be related. You can find these under WooCommerce > Status > Logs.

Please let me know how these steps go or if you need further assistance!

Thread Starter

davexr

(@davexrt)

6 months, 1 week ago

I have cleared the cache, and deactivated WP fastest cache. That resolved issue #1.

Issue #2 is still present, I will continue trying with deactivating the plugins and try to find the issue.

There is some fatal error logs, but I dont know what they mean.

2024-05-21T19:16:20+00:00 Critical Uncaught Exception: Gateway error. Please contact the site administrator. in /home1/xrtengin/public_html/wp-content/plugins/gateway/src/Gateway/PaymentMethod/AbstractPaymentMethod.php:291 CONTEXT: {“error”:{“type”:1,”file”:”\/home1\/xrtengin\/public_html\/wp-content\/plugins\/gateway\/src\/Gateway\/PaymentMethod\/AbstractPaymentMethod.php”,”line”:291},”backtrace”:[“”,”#0 \/home1\/xrtengin\/public_html\/wp-content\/plugins\/woocommerce\/includes\/class-wc-form-handler.php(545): CustomPaymentGateway\\Gateway\\PaymentMethod\\AbstractPaymentMethod->add_payment_method()”,”#1 \/home1\/xrtengin\/public_html\/wp-includes\/class-wp-hook.php(324): WC_Form_Handler::add_payment_method_action(Object(WP))”,”#2 \/home1\/xrtengin\/public_html\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”,”#3 \/home1\/xrtengin\/public_html\/wp-includes\/plugin.php(565): WP_Hook->do_action(Array)”,”#4 \/home1\/xrtengin\/public_html\/wp-includes\/class-wp.php(830): do_action_ref_array(‘wp’, Array)”,”#5 \/home1\/xrtengin\/public_html\/wp-includes\/functions.php(1336): WP->main(”)”,”#6 \/home1\/xrtengin\/public_html\/wp-blog-header.php(16): wp()”,”#7 \/home1\/xrtengin\/public_html\/index.php(17): require(‘\/home1\/xrtengin…’)”,”#8 {main}”,”thrown”]}

2024-05-21T19:16:50+00:00 Critical Uncaught Exception: Gateway error. Please contact the site administrator. in /home1/xrtengin/public_html/wp-content/plugins/gateway/src/Gateway/PaymentMethod/AbstractPaymentMethod.php:291 CONTEXT: {“error”:{“type”:1,”file”:”\/home1\/xrtengin\/public_html\/wp-content\/plugins\/gateway\/src\/Gateway\/PaymentMethod\/AbstractPaymentMethod.php”,”line”:291},”backtrace”:[“”,”#0 \/home1\/xrtengin\/public_html\/wp-content\/plugins\/woocommerce\/includes\/class-wc-form-handler.php(545): CustomPaymentGateway\\Gateway\\PaymentMethod\\AbstractPaymentMethod->add_payment_method()”,”#1 \/home1\/xrtengin\/public_html\/wp-includes\/class-wp-hook.php(324): WC_Form_Handler::add_payment_method_action(Object(WP))”,”#2 \/home1\/xrtengin\/public_html\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”,”#3 \/home1\/xrtengin\/public_html\/wp-includes\/plugin.php(565): WP_Hook->do_action(Array)”,”#4 \/home1\/xrtengin\/public_html\/wp-includes\/class-wp.php(830): do_action_ref_array(‘wp’, Array)”,”#5 \/home1\/xrtengin\/public_html\/wp-includes\/functions.php(1336): WP->main(”)”,”#6 \/home1\/xrtengin\/public_html\/wp-blog-header.php(16): wp()”,”#7 \/home1\/xrtengin\/public_html\/index.php(17): require(‘\/home1\/xrtengin…’)”,”#8 {main}”,”thrown”]}

2024-05-21T19:17:37+00:00 Critical Uncaught Exception: Gateway error. Please contact the site administrator. in /home1/xrtengin/public_html/wp-content/plugins/gateway/src/Gateway/PaymentMethod/AbstractPaymentMethod.php:291 CONTEXT: {“error”:{“type”:1,”file”:”\/home1\/xrtengin\/public_html\/wp-content\/plugins\/gateway\/src\/Gateway\/PaymentMethod\/AbstractPaymentMethod.php”,”line”:291},”backtrace”:[“”,”#0 \/home1\/xrtengin\/public_html\/wp-content\/plugins\/woocommerce\/includes\/class-wc-form-handler.php(545): CustomPaymentGateway\\Gateway\\PaymentMethod\\AbstractPaymentMethod->add_payment_method()”,”#1 \/home1\/xrtengin\/public_html\/wp-includes\/class-wp-hook.php(324): WC_Form_Handler::add_payment_method_action(Object(WP))”,”#2 \/home1\/xrtengin\/public_html\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”,”#3 \/home1\/xrtengin\/public_html\/wp-includes\/plugin.php(565): WP_Hook->do_action(Array)”,”#4 \/home1\/xrtengin\/public_html\/wp-includes\/class-wp.php(830): do_action_ref_array(‘wp’, Array)”,”#5 \/home1\/xrtengin\/public_html\/wp-includes\/functions.php(1336): WP->main(”)”,”#6 \/home1\/xrtengin\/public_html\/wp-blog-header.php(16): wp()”,”#7 \/home1\/xrtengin\/public_html\/index.php(17): require(‘\/home1\/xrtengin…’)”,”#8 {main}”,”thrown”]}

Plugin Support

Zubair Zahid (woo-hc)

(@doublezed2)

6 months, 1 week ago

Hello davexr

Thank you for your reply.

I am glad to know that your issue #1 is resolved.

Let’s look into issue #2.
After reviewing the fatal error log you shared, I noticed that the error is coming from /plugins/gateway/ plugin. I am not sure which plugin is that as I do not recognize the directory name.

Then checked the SSR of your site and found this plugin “GW for WooCommerce: by GW – 3.6.9”.
This plugin matches the name “Gateway”.
Then I tried searching for this plugin but I cannot find it anywhere.

Could you share more details about this plugin?
Like it’s home page or author’s page.

Looking forward to your response. ??

Best regards.

Thread Starter

davexr

(@davexrt)

6 months ago

This is the plugin I am using

https://sandbox.fluidpay.com/docs/webshop_engines/#plugin-installation

Plugin Support

Zubair Zahid (woo-hc)

(@doublezed2)

6 months ago

Hello davexr

Thank you for your reply.

I have checked the link you shared and it appears this is a custom-built plugin by fluidpay.com.
Since the error is occurring in one of the files inside this plugin, I recommend reaching out to their support and asking for their opinion.

Once you have heard back from them, share their response here for me.
Hopefully, that response will shed some light on the problem and allow us to resolve the error.

Looking forward to your response. ??

Best regards.

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