• Resolved user9876789

    (@user9876789)


    We have recently moved off of the legacy Stripe checkout.

    Prior to the change the Payment method showed as ‘Credit Card (Stripe)’ on the order received email received by the admin but now it shows as ‘Credit / Debit Card’ – the client wants it back to having (Stripe) in it. I have tried going to Customize in the admin and changing the Name field but didn’t change this area.

    How can I edit this name?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Reynier C. (woo-hc)

    (@reynierc)

    Hi @user9876789 ,

    I understand that you want the payment method name to show as ‘Credit Card (Stripe)’ in the order received email. Editing the Name field in the Customize section won’t change this detail. The label is often defined by the payment gateway extension settings.

    What you’re aiming for might require a bit of code customization. There are hooks available in WooCommerce to modify email content, but you might need the help of a developer if you’re not comfortable with code changes.

    If you need further help with the code, please note that custom code falls outside our scope of support, in this case we recommend asking your development questions in the  WooCommerce Community Slack . Many of our developers are active there and can help. You can also get help from the following:

    Another option may be to use a plugin designed for customizing WooCommerce emails. There are several plugins available that allow you to modify different parts of the email template without needing to touch code.

    You can look for an email customizer plugin directly from your WordPress dashboard under Plugins > Add New, and search for “WooCommerce email customizer.” Make sure to choose one that specifically notes the capability to edit payment method titles.

    Hope this helps!

    Thread Starter user9876789

    (@user9876789)

    This change has happened as a direct result of moving off of Legacy Stripe, prior to that it had Stripe in the title. We were able to change it on the legacy version – it’s frustrating to be told to move off a system that was working fine to a system that has more restrictions and less customisation.

    I am a developer myself so I am comfortable with code changes, but the more we try move off of legacy stripe the more and more issues like this we seem to be encountering. I shouldn’t need to make a code change for something that before was just changeable in the admin

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello user9876789,

    Thank you for your reply.

    I understand your frustration with the customization in the new Stripe integration compared to Legacy Stripe.

    I’d recommend submitting your feature request to our developers through this link:
    https://woocommerce.com/feature-requests/stripe/
    This feedback helps inform future updates to better suit user needs.

    Please don’t hesitate to contact us again if you have more questions or concerns.
    We are here to help ??

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.