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  • Thread Starter pjlam

    (@pjlam)

    Hello Woocommerce Stripe team replied here and looks like Kadence email is calling an incorrect function:
    https://www.ads-software.com/support/topic/non-numeric-value-6/#post-14309167

    “With your second issue (about refunds), what seems to be the case with your error message is that there is something in an email template that is calling the incorrect function. The plugin that seems to be at the root of this is : /plugins/kadence-woocommerce-email-designer/templates/woo/email

    I would say to try disabling that customized email template and seeing what happens there.”

    Thanks

    Hi,
    Our plugin doesn’t call “payment_method”.

    Just because our template is being used (it’s just a template that calls actions there are no functions in it) doesn’t mean it’s an issue with our template, you might as well be saying that WordPress core is broken because wp-blog-header.php is called (called on every page) ??

    So while I’m happy to look for you I need more information because as I said there is no reference to “payment_method” in our plugin.

    One guess I have is that you are testing with a mockup order in the customizer instead of real order. That can trigger errors like this with third-party plugins because they are expecting real order data and the mockup order is just a fake order with no real data. So if you are only getting the error when you open the email customizer and you are previewing with the mockup order it could make sense that your issue is related to the mockup order.

    Ben

Viewing 2 replies - 1 through 2 (of 2 total)
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