Payment methods require activation in your Stripe dashboard.

  • Resolved chargeup

    (@chargeup)


    6 months, 3 weeks ago

    I’ve been using your plugin for years. I’m all of a sudden seeing a button at the top when I’m on the Payment Methods tab that says “Payment methods require activation in your Stripe dashboard. Activate Stripe Account”.

    Everything is activated and I’m still receiving payments. Any idea what’s going on?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @chargeup

    For better assistance, can you provide screenshots showing the issue on your end? For screenshots, I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.

    Also, can you log into your Stripe account and see whether they require any additional information or not?

    Additionally, could you share a copy of your site’s System Status Report with us? You’ll find it at the top of the page under WooCommerce > Status > Select Get System Report and then Download for Support. This will download a TXT file containing the SSR’s contents to share with us. Once you have the System Status Report file, you can copy and paste your reply or share it via Mozilla Community Pastebin and send the link here.

    Looking forward to hearing from you soon.

    Thread Starter chargeup

    (@chargeup)

    All good now. After some more troubleshooting there was an issue on the Stripe side of things.

    Thank you so much for the quick response.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi there @chargeup,

    Glad to hear it – thanks for letting us know!

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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