Payment multiple statuses

  • Resolved tanasi

    (@tanasi)


    3 years, 2 months ago

    Hi,

    we have done our first test payment on a live system.

    Payment was successfull but we noticed a strange issue with the order status.

    The order seems to have switched:
    – from “waiting payment” to “in progress”
    – from “waiting payment” to “on Hold”
    – from “on Hold” to “in progress”
    and all these at the same time.

    https://prnt.sc/1thpz8m

    Is this normal?

Viewing 1 replies (of 1 total)
  • Plugin Author revolutbusiness

    (@revolutbusiness)

    Hello there,

    On which version of the plugin did you experience this issue? If you still experiencing same issue with latest version of the plugin could you please follow this link: https://business.revolut.com/help-centre; scroll down to open a chat and inform our support that you have a query related to your merchant account and eCommerce Plugins. We should be able to reach out to you via email and try to solve the problem.

    Regards

Viewing 1 replies (of 1 total)
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