Payment not loading sometimes

  • Resolved ajkweb

    (@ajkweb)


    7 months, 4 weeks ago

    Hello!

    Sometimes the payment option on the checkout is not loading, but after updating the site or leaving the checkout and go back to the checkout the payment start to display.

    The problem seems diffucult to know if it is a plugin conflict because the problem comes and goes, any idea how to find the problem?

    /André

    The page I need help with: [log in to see the link]

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  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi there @ajkweb,

    Thanks for reaching out!

    I understand you’re experiencing intermittent issues with the payment option loading on your checkout page. This can be frustrating, and I apologize for the inconvenience.

    To troubleshoot this, I recommend you follow these steps:

    1. Deactivate all plugins except WooCommerce and WooPayments to see if the problem persists. If it doesn’t, reactivate each plugin one by one, checking the checkout page each time to identify if a particular plugin is causing the conflict.

    2. If the issue persists even with all plugins deactivated, switch your theme to a default one like Storefront or Twenty Twenty-Four. If the problem is resolved, the issue might be with your theme.

    If you’re still having trouble after these steps, please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.
    Also include a link to this forum thread, so that we can keep track of what’s already been done.
    We will be able to help you further there.

Viewing 1 replies (of 1 total)
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