Payment not processed

  • Resolved ryu89

    (@ryu89)


    3 years, 8 months ago

    Hi, I tried processing a payment via Revolut WooCommerce plugin but it’s not 100% working. It only works when I did not check the privacy policy checkbox on the first try and then check it on the second try. This is a bit odd. It should process right away when I checked the privacy policy checkbox.

    Also, there are not sufficient error messages as to what was the reason why this is happening. It is really hard to debug.

    WordPress version: 5.5
    WooCommerce version: 4.0.1
    Revolut Gateway for WooCommerce: 2.0.1

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  • Plugin Author revolutbusiness

    (@revolutbusiness)

    Please update your plugin to the latest version (if you are using the previous versions). If that would not help to resolve the issue, please follow this link: https://business.revolut.com/help-centre; scroll down to open a chat and inform our support that you have a query related to your merchant account and eCommerce Plugins. We should be able to reach out to you via email and try to solve the problem.

    Regards`

Viewing 1 replies (of 1 total)
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