Payment Not Received in Stripe

Hello there!

I’ve been having a lot of issues in the past weeks with payment via woocommerce when customers are using the credit card option (set up with stripe).

I got a sale e-mail notification that it went through via credit card but it has not shown up on my Stripe account. Would you know why and how I can resolve this issue? It is showing up on my woocommerce balance though.

I wanted to let you know that I have been receiving payments fine through Stripe in the past for credit card on woocommerce.

I used to be able to receive payments via credit card stripe and woocommerce just fine. Paypal payments have been going through to my paypal account just fine.

Initially when this customer made the payment, she had an error on the page after putting in the CC information and I didn’t get any confirmation at all from Woocommerce.

So then (I think) I updated the woocommerce plugin and asked her to try again and she had the same error page (attached) after paying, but this time both she and I got a confirmation from woocommerce (originally attached screenshot) and it’s also showing up on my woocommerce balance. The problem is this $ isn’t showing up on my stripe.

Also, another thing I have found is on the Woocommerce on the Server environment area is that it says: PHP Version: 5.5.9-1ubuntu4.20 – We recommend a minimum PHP version of 5.6.

But when a ran a plugin test to see if PHP7 would be compatible, I had the error that stripe plugin isn’t compatible (see screen shot).

Do you think any of these things are related to that transaction not showing up on stripe and also the errors when customers put in their credit card info?

I’ve received payments from the Woocommerce plugin and to skype no problem in the past.

Thanks and I look forward to finding out how the money that was sent can be transferred to stripe.

website: https://www.femininespace.com/shop