Payment only works with already created account

Hello there,

Looks there is a JS conflict on browser level with another plugin. In order to find the reason, could you please share the the screenshot of browser developer console? or if you can share your shop url we can check the checkout page.

Regards

Hello,

I’ve talked with support this weekend and now that you replied, i’ve enabled the plugin and there was an update. I updated to the new version and it seems fixed.

There was never a JS conflit. There was really a bug on the plugin that was fixed during the update. At least seems that my full description and explanation of the problem through the support chat helped you guys fix the issue.

I’ll come back here in case of need.

Thanks for your reply and help.

Yes we also had this kind of request from our support chat but was not sure that these were same report. It is great to hear that the issue is already solved.

Feel free to contact us if you have any questions or you need to any future support.

Regards

@revolutbusiness

I have one question because i’m seeing one strange behaviour.

The plugin it’s fully working for the cases mentioned above with the sandbox API but as soon as i change to the live API, the user now has the possibility to enter the card,BUT:

When i try to pay the order, the payment doesnt become accepted. Let me try to explain better: The payment occurs, the user gets charged and i see on my revolut account the payment but after a few hours the payment becomes reverted and the order got never changed the status to payment accepted(and of course it never fully ended the payment process)

How can i debug better this issue and solve it?

Thanks!

Hi,

Could you please share the relevant screenshots through our support chat (WooCommerce order page (order notes included) and the reverted transaction screens on your account). Please do not share any confidential data here.

I’m not getting any news via support chat.

Is those issues that i reported fixed ?

I don’t want to keep testing the plugin and paying fees for testing your plugin in live.Because in sandbox those bugs don’t occur.

i’m really considering to forget about using revolut business and move on. since you guys aren’t solving the issue your woocomerce “core” plugin really has even after me reporting the issue in a so detailed way.

Thanks.

• This reply was modified 3 years ago by goncaloruao.

Hi @goncaloruao

I’ve reached out you directly via email.
Could you please reply to me so we can offer you support ASAP?

Thanks