Payment options accordion not expanding + language translation issue

  • Resolved canadianinstitute

    (@canadianinstitute)


    2 years, 4 months ago

    Hi!

    Can I please get some assistance with 2 different issues? Both are happening in my testing environment.

    1) I’m using the classic form and when I first load up a page with the form on it and I scroll down to the payment options, my default payment option is showing, but if I try switching to another option, the accordion that’s supposed to expand and ask for your details doesn’t appear. If I try to click back on the default payment option, it doesn’t open anymore. So unless I pay using the default selection, I won’t be able to do anything.

    I tried duplicating the form to see if a different form would work. I also tried doing an uninstall and reinstall of the plugin, but neither solutions worked. Why is this happening?

    2) I have 1 site in English and another in French. So far, I’ve been able to translate most of the text in the donation form, except for the text under Donation Summary for some reason. The rest of the form is in french except for “Donation Summary”, “Payment Amount”, “Giving Frequency”, and “One Time”. I haven’t been able to edit those strings in the plugin or form settings. Is there anything I can do to make sure that the whole form is bilingual?

    GiveWP plugin version: 2.21.4
    Wordpress version: 6.0.1

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    Hi @canadianinstitute,

    The links you posted no longer show a GiveWP form.

    However, the first issue seems like a javascript conflict between GiveWP scripts and some other scripts on the page.

    The next step would be to try our Health Check tutorial. This can allow you to test your site with different plugins without hurting the front-end of your site at all. https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

    I have also found out that translating the Classic template can be tricky so I recommend using the Multi-step or Legacy templates.

    Plugin Support Rick Alday

    (@mrdaro)

    Hi @canadianinstitute,

    Just following up here. Do you still need assistance with this ticket?

    Hello Rick, 

    I have the same problem with translating the lyrics: ( “Payment Amount”, “Giving Frequency” and “One Time” )

I can't find them in the Give po files, nor in the recurring donations add-on.

Is it perhaps because they were simply inserted into a div without the H and p tag?

In which file can I find this section?
Viewing 3 replies - 1 through 3 (of 3 total)
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