• Resolved bksvl

    (@bksvl)


    My customers are unable to pay. When they add an item to the cart and go to the payment screen, the payment methods/options should load. However, they never load and the screen just hangs with the spinning “loading” circle.

    I am on the current version. I have deleted all of my website cache.

    Any help?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @bksvl,

    It looks like the PayPal buttons are loading on your Checkout page and appear to be working as expected for me. I also noticed that you are currently using version 2.0.2, though.

    Could you please check again if this issue persists for you after updating to the latest PayPal Payments version 2.0.3 and clearing your site cache?
    Thanks!

    Kind regards,
    Niklas

    Thread Starter bksvl

    (@bksvl)

    At the time of the original post, I was actually using version 2.0.3 and I had already cleared my site cache. The payment methods would not load.

    After I made the original post, I had to roll back my plugin to version 2.0.2 so my customers could pay. That is why it was on version 2.0.2 when you checked.

    Since this post was still pending admin approval when I rolled back the plugin, I was unable to make any edits to it.

    I will continue to use 2.0.2 since it is stable on my site.

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @bksvl

    How you want to resolve this issue is up to you, but I do want to link you to another thread that resolved this issue differently and might help you resolve yours if you choose to: https://www.ads-software.com/support/topic/version-2-0-3-issue/#post-16562394

    I will mark this thread as resolved.

    Kind regards,
    Joost

    Thread Starter bksvl

    (@bksvl)

    The suggestion to exclude certain URLs, from the post that you provided, did not work. I have basically been ignoring the problem for 3-months, by using version 2.0.2, since that’s the most recent version that works for me.

    I have tested every update, since 2.0.2, including the new 2.1.0 update, but the payment options do not appear in anything after 2.0.2.

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @bksvl

    Since this thread is already closed and our previous attempt did not help you, it might be better to open a private engagement to us, so we can easier exchange details on this issue and hopefully resolve this issue together with you.

    Kind regards,
    Joost

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Payment Options don’t appear at Checkout. Screen hangs with loading symbol.’ is closed to new replies.