payment page

Hey there ??

Thanks for reaching out!

It looks like clicking “Pay now” is leading to a “Page not found” 404 error, correct?

Has this been an ongoing issue or one that recently surfaced? If the latter, do you recall any updates/changes made to the site before this first popped up (i.e, change in payment gateways/ updated theme/plugins etc.)

Also, does this happen when selecting a specific payment gateway, or is this issue present for all payment gateways selected on checkout?

In the meantime, I’d like to take a closer look at your sites current environment, please can you share a copy of your sites System Status Report which you can find via WooCommerce → Status.

Select?Get system report?and then?Download for Support. This will download a TXT file that has the contents of the SSR which you can then share with us here.

Lastly, can you please share a clear screenshot of the error as you are seeing it on your end (please also include the URL in the browser tab).

If you don’t already have a screenshot tool installed,?Snipboard.io?can be used for easily sharing screenshots. Please follow the instructions on that page, then paste the URL in your reply here.

Cheers!

` WordPress Environment

WordPress address (URL): https://www.tradewithstephen.com
Site address (URL): https://www.tradewithstephen.com
WC Version: 8.6.1
REST API Version: ? 8.6.1
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 8.1.27
PHP Post Max Size: 32 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 8.0.33
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.6.1
WC Database Prefix: wpxc_
Total Database Size: 28.70MB
Database Data Size: 22.88MB
Database Index Size: 5.82MB
wpxc_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpxc_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpxc_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpxc_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_actionscheduler_actions: Data: 3.50MB + Index: 1.72MB + Engine InnoDB
wpxc_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_actionscheduler_logs: Data: 1.52MB + Index: 0.52MB + Engine InnoDB
wpxc_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpxc_e_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_e_submissions: Data: 0.02MB + Index: 0.23MB + Engine InnoDB
wpxc_e_submissions_actions_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_e_submissions_values: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB
wpxc_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpxc_mailpoet_automation_run_subjects: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_automation_runs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpxc_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wpxc_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpxc_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpxc_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpxc_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpxc_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_subscribers: Data: 0.02MB + Index: 0.23MB + Engine InnoDB
wpxc_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_options: Data: 4.05MB + Index: 0.06MB + Engine InnoDB
wpxc_postmeta: Data: 2.52MB + Index: 0.16MB + Engine InnoDB
wpxc_posts: Data: 6.47MB + Index: 0.06MB + Engine InnoDB
wpxc_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_surecart_incoming_webhooks: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpxc_surecart_integrations: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpxc_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpxc_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpxc_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpxc_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wpxc_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpxc_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpxc_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpxc_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpxc_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpxc_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpxc_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_woo_wallet_transaction_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_woo_wallet_transactions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB Post Type Counts

attachment: 9
custom_css: 1
customize_changeset: 6
elementor_library: 1
mailpoet_page: 1
nav_menu_item: 9
page: 23
post: 2
product: 7
revision: 200
sc_form: 1
shop_order_placehold: 2
um_directory: 1
um_form: 3
wp_navigation: 1
wp_template_part: 1
wpcode: 4 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (12)

Code Snippets: by Code Snippets Pro – 3.6.2
Elementor: by Elementor.com – 3.19.2
Essential Addons for Elementor: by WPDeveloper – 5.9.9
WPCode Lite: by WPCode – 2.1.8
MailPoet: by MailPoet – 4.43.1
Maintenance: by WebFactory Ltd – 4.08
Mobile Menu: by Freshlight Lab – 2.8.4.2
PRO Elements: by PROElements.org – 3.18.3
Tawk.to Live Chat: by Tawkto – 0.8.2
Ultimate Member: by Ultimate Member – 2.8.3
Paystack WooCommerce Payment Gateway: by Tunbosun Ayinla – 5.8.1
WooCommerce: by Automattic – 8.6.1 Inactive Plugins (3)

Google Listings and Ads: by WooCommerce – 2.5.17
Jetpack: by Automattic – 13.1.1
TeraWallet: by StandaloneTech – 1.4.10 Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: – WC Pages

Shop base: #165 - /shop/
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page not set
My account: #171 - /my-account/
Terms and conditions: ? Page not set Theme

Name: Hello Elementor
Version: 3.0.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-pre-publish-modal
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-02-24 02:07:44 +00:00
Options: ?
Notes: 75
Onboarding: completed MailPoet

Sending Method: PHPMail
Send all site's emails with: Default WordPress sending method
Task Scheduler method: Action Scheduler
Cron ping URL: https://www.tradewithstephen.com?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler

Complete: 17,525
Oldest: 2024-01-24 09:27:52 +0000
Newest: 2024-02-23 22:10:16 +0000

Failed: 420
Oldest: 2024-01-25 02:14:25 +0000
Newest: 2024-02-23 21:52:01 +0000

Pending: 7
Oldest: 2024-02-23 22:12:15 +0000
Newest: 2024-02-24 21:52:01 +0000 Status report information

Generated at: 2024-02-23 22:11:27 +00:00
`

this is the url of the error message on my page https://www.tradewithstephen.com/order-pay/333/?key=wc_order_CD5AahWkS2Sby

while this is the error message image url: https://snipboard.io/vc8wuG.jpg and https://snipboard.io/OXvtYz.jpg