“Payment Pending” but “Payment Succeeded”
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more details: https://www.ads-software.com/support/topic/payment-status-not-updating-from-stripe-webhook/#post-17802483
Despite the successful payment in Stripe, the woocommerce order was not updated three hours after the payment was made. I had to manually change its status. This and previous failed orders were paid by?p24?(Przelewy24) method. However most of the time p24 works properly.
woocommerce-gateway-stripe:
2024-06-04T17:08:34+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== payment_intents request: Array ( [capture_method] => automatic [payment_method] => pm_########YVXcOwpYatv5 [shipping] => [return_url] => [amount] => 8900 [confirm] => true [currency] => pln [customer] => ########### [description] => ########### [metadata] => Array ( [customer_name] => ########### [customer_email] => ########### [site_url] => ########### [order_id] => 1567 [order_key] => wc_order_#####ce4fHaSm [payment_type] => single ) [payment_method_types] => Array ( [0] => p24 ) ) ====End Log==== 2024-06-04T17:08:36+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== payment_intents response with stripe-version: 2019-09-09 ====End Log==== 2024-06-04T17:09:51+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== Begin processing UPE redirect payment for order 1567 for the amount of 89.00 ====End Log==== 2024-06-04T17:09:51+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== payment_intents/pi_################1VDjrwVm?expand[]=payment_method ====End Log==== 2024-06-04T17:09:56+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== charges/py_################18iE8BlV request: Array ( ) ====End Log==== 2024-06-04T17:09:56+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== Could not find order via charge ID: py_################18iE8BlV ====End Log==== 2024-06-04T17:09:57+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== charges/py_################18iE8BlV response with stripe-version: 2019-09-09 ====End Log==== 2024-06-04T17:09:57+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== Stripe PaymentIntent pi_################1VDjrwVm succeeded for order 1567 ====End Log==== 2024-06-04T17:09:57+00:00 ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== Stripe UPE waiting for redirect. The status for order 1567 might need manual adjustment. ====End Log====Notes from Order 1567:
Stripe payment intent created (Payment Intent ID: pi_################1VDjrwVm) 2024-06-04 19:08Stripe logs
ALL ACTIVITY py_################iE8BlV was charged PLN 89.00 04/06/2024, 19:09:55 PaymentIntent status: succeeded The payment pi_################1VDjrwVm for PLN 89.00 has succeeded 04/06/2024, 19:09:55 The payment pi_################1VDjrwVm for PLN 89.00 requires you to take action in order to complete the payment 04/06/2024, 19:08:36 A new payment pi_################1VDjrwVm for PLN 89.00 was created 04/06/2024, 19:08:34 PaymentIntent status: requires_action 200 OK A request to create a PaymentIntent completed 04/06/2024, 19:08:34About five p24 orders have been correctly updated since the webhooks were recreated as suggested before.
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1- Is there a customer who is affected by this problem multiple times?
2- Is there an address that is affected by this problem multiple times?
Short answer: no (I already answered these questions in https://www.ads-software.com/support/topic/payment-pending-but-payment-succeeded/#post-17806692)
Lastly, it would be helpful to contact Stripe and get their opinion about the issue.
Stripe says all is fine on their side.
The only pattern I could find in Stripe details is empty “bank” attribute in “problematic” payments.
Przelewy24 payments that have not been changed correctly in WooCommerce:
"payment_method_details": {
"p24": {
"bank": "",
"reference": "P24-A5M-###-###",
"verified_name": null
},
"type": "p24"
},Przelewy24 payments that have correctly updated the order:
"payment_method_details": {
"p24": {
"bank": "blik",
"reference": "P24-D7M-###-###",
"verified_name": null
},
"type": "p24"
},This is what I see in my Stripe dashboard. It is already “Latest” version.
2019-09-09is the version mentioned in the woocommerce-gateway-stripe source code:
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