“Payment Pending” but “Payment Succeeded”

  • Resolved mimm

    (@y99u89)


    5 months, 3 weeks ago

    more details: https://www.ads-software.com/support/topic/payment-status-not-updating-from-stripe-webhook/#post-17802483

    Despite the successful payment in Stripe, the woocommerce order was not updated three hours after the payment was made. I had to manually change its status. This and previous failed orders were paid by?p24?(Przelewy24) method. However most of the time p24 works properly.

    woocommerce-gateway-stripe:

    2024-06-04T17:08:34+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
payment_intents request: Array
(
    [capture_method] => automatic
    [payment_method] => pm_########YVXcOwpYatv5
    [shipping] => 
    [return_url] => 
    [amount] => 8900
    [confirm] => true
    [currency] => pln
    [customer] => ###########
    [description] => ###########
    [metadata] => Array
        (
            [customer_name] => ###########
            [customer_email] => ###########
            [site_url] => ###########
            [order_id] => 1567
            [order_key] => wc_order_#####ce4fHaSm
            [payment_type] => single
        )

    [payment_method_types] => Array
        (
            [0] => p24
        )

)

====End Log====

2024-06-04T17:08:36+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
payment_intents response with stripe-version: 2019-09-09
====End Log====

2024-06-04T17:09:51+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Begin processing UPE redirect payment for order 1567 for the amount of 89.00
====End Log====

2024-06-04T17:09:51+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
payment_intents/pi_################1VDjrwVm?expand[]=payment_method
====End Log====

2024-06-04T17:09:56+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
charges/py_################18iE8BlV request: Array
(
)
====End Log====

2024-06-04T17:09:56+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Could not find order via charge ID: py_################18iE8BlV
====End Log====

2024-06-04T17:09:57+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
charges/py_################18iE8BlV response with stripe-version: 2019-09-09
====End Log====

2024-06-04T17:09:57+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Stripe PaymentIntent pi_################1VDjrwVm succeeded for order 1567
====End Log====

2024-06-04T17:09:57+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Stripe UPE waiting for redirect. The status for order 1567 might need manual adjustment.
====End Log====

    Notes from Order 1567:

    Stripe payment intent created (Payment Intent ID: pi_################1VDjrwVm)
2024-06-04 19:08

    Stripe logs

    ALL ACTIVITY

py_################iE8BlV was charged PLN 89.00
04/06/2024, 19:09:55

PaymentIntent status: succeeded

The payment pi_################1VDjrwVm for PLN 89.00 has succeeded
04/06/2024, 19:09:55

The payment pi_################1VDjrwVm for PLN 89.00 requires you to take action in order to complete the payment
04/06/2024, 19:08:36

A new payment pi_################1VDjrwVm for PLN 89.00 was created
04/06/2024, 19:08:34

PaymentIntent status: requires_action

200 OK A request to create a PaymentIntent completed
04/06/2024, 19:08:34

    About five p24 orders have been correctly updated since the webhooks were recreated as suggested before.

Viewing 6 replies - 16 through 21 (of 21 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @arkangel06

    The team is already aware of this issue: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/3191

    At the time being, we can’t give you an estimate for when the team will look into or fix the issue, as bug reports are prioritized based on a few criteria. Please subscribe to the GitHub issue if you’d like to receive updates.

    It would be great if you could share more information about the issue you’re experiencing on GitHub. Our dev team can then take a look and provide further insights.

    I wish I could help more, but hopefully, this gets you going in the right direction to get some further insight.

    Hi @shameemreza the issue that you are pointing at has nothing to do with the problem, there it just says that is reporting the wrong Stripe API version.
    Even if that is a problem, the problem that we are facing is pending payments not being marked as paid even if it received from Stripe that is has been paid, and after 3?hours declaring them as canceled, when in fact they have been paid for.

    Hi there @y99u89 ??

    Just to note, our developer team is already aware of the issue. Direct link to GitHub, here. Feel free to subscribe to it, there, for receiving all updates to it.

    I’ll go ahead with cc’ing @arkangel06 here also.

    I hope this helps!

    Thread Starter mimm

    (@y99u89)

    @anastas10s thanks for the update!

    Is there any chance to fix this quickly? I now have to check each order to see if it has been updated correctly and possibly make changes manually.

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @y99u89,

    I completely understand the urgency of this situation and the extra work it’s causing you. I want to assure you that our team is working diligently to resolve this issue as soon as possible.

    We will let you know as soon as a solution is available. Thank you for your continued cooperation and understanding.

    Thread Starter mimm

    (@y99u89)

    Thank you @rajeshml I keep my fingers crossed

Viewing 6 replies - 16 through 21 (of 21 total)
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