Payment process failing since last update

  • Resolved simke4

    (@simke4)


    7 years ago

    Hi, since updating WooCommerce Stripe Gateway to 4.0.7. I keep getting ‘Payment processing failed. Please retry.’ error. I rolled back to 4.0.6. but the problem persists. I checked and re-pasted the stripe API live keys and webhook, and double checked that everything is setup correctly.
    The website is set up with Enfold theme which is updated to the latest version.
    The server php version is 5.6
    Would anyone know what might be causing the problem?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter simke4

    (@simke4)

    I also checked the woocommerce error logs and there are no errors showing there for this issue

    Plugin Contributor royho

    (@royho)

    Perhaps related to this error on your site https://cld.wthms.co/CG4wJn

    Thread Starter simke4

    (@simke4)

    Hi Royho, thank you for replying.

    What exactly is it what you sent on the screenshot?

    Plugin Contributor royho

    (@royho)

    I don’t know as that is what is shown on your site in console. It looks like it is theme related but I don’t know for sure. I would suggest you only activate Stripe and WC plugins and nothing else and also change your theme to a WP default theme and re-test. Only then can you know if the issue is actually caused by something else.

    andrewsxx

    (@andrewsxx)

    Hi, the same issue in my case… I upgraded to 4.0.7, now I have this message in my wc logs: Apple Pay: Apple Pay not enabled or Stripe is not an available gateway ( Apple Pay button disabled ) even though it is enabled in the plugin.

    D Smith a11n

    (@dsmithweb)

    Automattic Happiness Engineer

    Hi @andrewsxx! Have you tried the tests specified above, i.e. testing with only Stripe and WooCommerce core plugins active and changing your theme to Twenty Seventeen?

Viewing 6 replies - 1 through 6 (of 6 total)
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