Payment process fails at random

  • Resolved borish1

    (@borish1)


    6 years, 9 months ago

    Hi there,

    Thanks for developing this plugin. It really eases up things a lot. Now to the problem:

    Customers at random receive error: “Wir waren nicht in der Lage deine Bestellung zu verarbeiten, bitte versuche es erneut” where they cannot finish the processing payment. Then I go and test it myself and it works good. Then I tell me client to test it and it works as well good. Refund works as well. And after next few payments a dozen fails occur again. Not sure what to do:

    I receive mostly the same RESPONSE in logs:

    [06-06-2018 09:10:15] Inpsyde\Lib\PayPal\Core\PayPalHttpConnection : INFO: POST https://api.paypal.com/v1/payments/payment
    [06-06-2018 09:10:16] Inpsyde\Lib\PayPal\Core\PayPalHttpConnection : INFO: Response Status : 201
    [06-06-2018 09:10:50] Inpsyde\Lib\PayPal\Core\PayPalHttpConnection : INFO: POST https://api.paypal.com/v1/payments/payment
    [06-06-2018 09:10:51] Inpsyde\Lib\PayPal\Core\PayPalHttpConnection : INFO: Response Status : 201

    With few of them being Response status: 200 and also a few having additional link from paypal about errors that appear sometimes which is:

    {
    name: “AUTHENTICATION_FAILURE”,
    message: “Authentication failed due to invalid authentication credentials or a missing Authorization header.”,
    links: [
    {
    href: “https://developer.paypal.com/docs/api/overview/#error”,
    rel: “information_link”
    }
    ]
    }

    I’m not sure what to do and how to approach this?

    Kind regards,
    Boris

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter borish1

    (@borish1)

    Ok,

    After numerous testings, I found out that if I check for shipping options (in which I included 2 additional fields because my client needs them (packstation and packstation number) It fails returning an error “Fehler im Bestellvorgang. Versuche es bitte erneut.”

    Is this because paypal plus plugin is trying to validate those fields? Any way I can bypass and fix this?

    Thank you in advance.

    Thread Starter borish1

    (@borish1)

    Ok I tried disabling woocommerce germanized and it did fix the issue with those 2 fields that I added.But I cant say for sure it cleared all the problems.

    Does this mean that woocommerce germanized and paypal plus cant work together? I mean I used the before with no problems I’m not sure how this all happened.

    Plugin Support Andreas W.

    (@aweissinpsyde)

    Hello @borish1,

    unfortunately PayPal Plus doesn’t allow to submit any additional fields. Woo, Germanized and PayPal Plus are working well but there are some setting was you must do in Germanized. Also as I know there are some hooks provided by Germanized.

    About your additions fields. These are not allowed by PayPal Plus. Only WooCommerce fields.

    Thread Starter borish1

    (@borish1)

    Hey Andreas,

    Thank you for your fast reply.

    Problem is that I have this setup working good in the last 5-6 months. We never had issues with payment at all. I think this started happening after we got woocommerce set on 3.4.0 but I cannot be 100% sure. This is more of a guess that needs checking out.

Viewing 4 replies - 1 through 4 (of 4 total)
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