Payment Processing failed

  • Resolved gordie77

    (@gordie77)


    7 years, 1 month ago

    Hi

    I’v read through all the other threads with similar titles and cannot find a solution for my problem.

    Ever since the update I’ve lost my Apple Pay and now regular Stripe payment shows processing failed.

    I’ve contacted my host and also Stripe and they advise the issue to be with the plugin.

    Can you guys help???

    I’ve upgraded to the latest PHP as advised by my host. I did have problems with the web hook endpoint but have managed to resolve that with the upgrade.

    I’m using a Site Origins template (Unwind) with Woo Commerce and very few plugins, other than Site Origin. I’ve disabled each plugin separately and also reverted to Storefront but the error remains.

    I’d be VERY appreciative of any help!!!

    Kind regards,
    Gordie

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

  • I’m having the same issue. Help! Stripe payment failed.

    Yes, getting the same issue as well.

    I contacted Strip about this – because I initially thought it was a Stripe issue. They investigated the charge being created – it initially starts and creates a source, but doesn’t follow up with creating the charge.

    Here’s a quote from the support chat I had with Stripe:

    “It looks like the integration has changed how they’re sending the information over to Stripe, and aren’t completing the charge”

    Hoping WooCommerce fixes this asap!

    Plugin Support Praveen a11n

    (@spraveenitpro)

    Automattic Happiness Engineer

    Hi @gordie77,

    Can you please paste the stripe logs here? You can enable the logs by going to **WooCommerce >> Settings >> Checkout >> Stripe >> Logging** :

    https://cld.wthms.co/DejDRo

    Once you have enabled the logs, please perform a test order and then post the logs here so that we can check what could be causing the behaviour?

    Cheers!

    Thread Starter gordie77

    (@gordie77)

    Hi Praveen

    Thanks for the reply.

    Here’s the log:

    01-18-2018 @ 16:31:43 – ====Start Log====
    Error: stdClass Object
    (
    [token_id] =>
    [customer] =>
    [source] =>
    )

    ====End Log====

    Thanks,
    Gordie

    Plugin Contributor royho

    (@royho)

    @gordie77 download a copy of Stripe from here https://github.com/woocommerce/woocommerce-gateway-stripe

    Load it up to your site overwriting your current version and let me know if it resolves your issue.

    Thread Starter gordie77

    (@gordie77)

    Hey, Royho!! Thanks so much – it appears to be working with that version. ??

    However (sorry!) the Apple Button is back but when it’s pressed, the information pops up but then disappears quite quickly without being able to complete.

    I’ve checked my settings and can’t see anything obvious. Any ideas?

    Stripe appears to be working as it should though – you LEGEND!

    Plugin Contributor royho

    (@royho)

    @gordie77 – so here is the message I see on your site https://cld.wthms.co/QKty8t

    It means you have to register your domain on Stripe to be able to use Apple Pay. So you can follow that URL and do that. https://stripe.com/docs/stripe-js/elements/payment-request-button#verifying-your-domain-with-apple-pay

    Thread Starter gordie77

    (@gordie77)

    Cool – thanks for the info! I did already register but I’ll redo since the new plugin has been installed and start over.

    Really appreciate your help! Thanks, man.

    Thread Starter gordie77

    (@gordie77)

    Just wanted to say thank you for the support! All sorted…. Now I just need to work out how to align the add to cart and PayPal buttons on my cart page!

    Plugin Contributor royho

    (@royho)

    @gordie77 no worries, you’re very welcome!

Viewing 10 replies - 1 through 10 (of 10 total)
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