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Resolved

(@martinsotirov)

I’m using the latest WordPress, WooCommerce and Stripe plugin on a customer’s web shop but I keep getting “Payment processing failed. Please retry.” with the test API key, API secret and webhook signing secret.

The WC logs show:


2020-04-06T17:06:08+00:00 DEBUG 
====Stripe Version: 4.3.2====
====Start Log====
customers/cus_H34RbkgsytKnkr request: Array
(
    [email] => [email protected]
    [description] => Name: Max Mustermann, Username: max
    [metadata] => Array
        (
        )

)

====End Log====

2020-04-06T17:06:08+00:00 DEBUG 
====Stripe Version: 4.3.2====
====Start Log====
Error: stdClass Object
(
    [token_id] => 
    [customer] => cus_H34RbkgsytKnkr
    [source] => 
    [source_object] => 
)

====End Log====

2020-04-06T17:06:08+00:00 DEBUG 
====Stripe Version: 4.3.2====
====Start Log====
customers/cus_H34RbkgsytKnkr/sources request: Array
(
    [limit] => 100
)

====End Log====

2020-04-06T17:06:08+00:00 DEBUG 
====Stripe Version: 4.3.2====
====Start Log====
customers/cus_H34RbkgsytKnkr/sources request: Array
(
    [limit] => 100
)

====End Log====

On the Stripe developer site I see successful requests to the /v1/customers endpoint.

My theme code doesn’t mess with the checkout process in any way. Basically it just styles the WC templates.

The plugins that I have installed are:

Classic Editor
GDPR Cookie Consent
Germanized for WooCommerce
MC4WP: Mailchimp for WordPress
WooCommerce
WooCommerce Stripe Gateway
Yoast SEO

This topic was modified 4 years, 7 months ago by Martin Sotirov.

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Joey – a11n
(@jricketts4)

4 years, 7 months ago

Hi @martinsotirov,

Can you verify that you’ve tried re-copying/pasting the Stripe API credentials in your WooCommerce Payment settings?

Thank you,
Joey

Thread Starter Martin Sotirov
(@martinsotirov)

4 years, 7 months ago

Hi @jricketts4,

I did that multiple times already

The Publishable key and Secret key I get from https://dashboard.stripe.com/test/apikeys and the webhook Signing secret I get under https://dashboard.stripe.com/test/webhooks after generating a webhook with the URL provided by your plugin.

Like I said, the webhook logs show successful requests of the event type “customer.created”.

Joey – a11n
(@jricketts4)

4 years, 7 months ago

@martinsotirov – thanks for doing that for me. Because of the situation, would you mind filling out a ticket for Stripe here?

In order to move forward, we’ll need some sensitive information that we shouldn’t be sharing in this thread. I’ll go ahead and set this to resolved, but please fill out that ticket and we’ll be reaching out soon!

Thank you,
Joey

Viewing 3 replies - 1 through 3 (of 3 total)

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